Confluent · 1 week ago
Concierge Representative
United States
Full-time
Remote
New Grad, Entry Level
$54K/yr - $64K/yrConfluent is a company focused on transforming how data moves and what it can achieve. They are looking for a Concierge Representative to provide customer service support, resolve non-technical issues, and build strong relationships with customers while ensuring high-quality support experiences.
AnalyticsCloud Data ServicesEnterprise SoftwareOpen Source
Responsibilities
Working directly with customers — to resolve a wide range of non-technical issues with their Confluent deployments, such as registration or account creation requests (via call, email, chat, or social media platforms), ensuring high support quality and timely resolution to meet customer expectations
Proactively follow up with customers and utilize customer feedback loops to measure and ensure satisfaction, and continuously improve the delivery of support services
Contributing to process development — we’re looking for people who want to help lay the foundation for efficient growth and best-in-class culture
Collaborating cross-functionally — with other Confluent teams and geographical regions, to achieve successful customer outcomes. This could include escalating to the appropriate team (when necessary), or passing customer feedback onto the Product or Sales team to improve the organisations' offerings
Improving operational documentation — by authoring and continuously improving run-books used by the global team
Embracing continuous adoption to changes in processes, actively seeking and learning new processes and skills to ensure personal and team effectiveness
Qualification
Required
Experience diagnosing and resolving customer issues
Desire to ensure customer success through direct interaction
Outstanding written and verbal communication skills
Detail-oriented, procedure-driven, with a keen desire for continuous improvement and efficiency
Company
Confluent
Confluent offers a streaming platform based on Apache Kafka that enables companies to easily access data as real-time streams.
Founded in 2014
1001-5000 employees
H1B Sponsorship
Confluent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (142)
2024 (107)
2023 (91)
2022 (155)
2021 (119)
2020 (50)
Funding
Current Stage
Public CompanyTotal Funding
$459.6MKey Investors
CoatueSequoia CapitalIndex Ventures
2025-12-08Acquired
2021-06-24IPO
2021-06-10Secondary Market
Leadership Team
Jun Rao
Co-founder
Chad Verbowski
CTO
Recent News
Company data provided by crunchbase