Imagine IT, Inc. · 2 days ago
IT Help Desk Technician III
Zeeland/Holland, MI
Full-time
Hybrid
Mid, Senior Level
$71K/yr - $83K/yr
4+ years expImagine IT is a company focused on delivering confidence through technology and exceptional service. They are seeking an IT Help Desk Technician III, a senior-level technical role responsible for resolving advanced technical issues, managing ticket workflows, and supporting service excellence.
Cyber SecurityInformation Technology
Responsibilities
Resolve Advanced Technical Issues
Manage Ticket Workflows
Support Service Excellence
Maintain Technical Documentation
Contribute to Projects & R&D
Provide Onsite & Advanced Support
Support Continuous Improvement
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field
4–6+ years of experience in IT support, including at least 2 years in a senior or advanced technical role
Strong troubleshooting skills across hardware, software, networking, and operating systems
Experience working escalated tickets and maintaining high-volume ticket queues
Ability to manage time effectively while balancing tickets, projects, and documentation
Clear and professional written and verbal communication skills
Leadership mindset with a collaborative, team-first approach
Preferred
CompTIA A+
Network+
Microsoft Certified Professional (or similar)
Benefits
Medical, dental, and vision coverage
Health Savings Account (HSA) eligibility
Company-paid life, accident, and ID theft protection
401(k) with company match
16 days of Paid Time Off (PTO)
Monthly internet + cell phone allowance
Peer recognition & “Birthday Bucks”
Flexible remote scheduling
Professional development and certification support
Company-sponsored team events
Company
Imagine IT, Inc.
Imagine It, Inc.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Anderson
CEO
Peter Durand
Chief Technology Officer
Company data provided by crunchbase