Senior IT Customer Support Specialist jobs in United States
cer-icon
Apply on Employer Site
company-logo

GovCIO · 1 week ago

Senior IT Customer Support Specialist

positionUS-VA-Arlington
timeFull-time
remoteOnsite
senioritySenior Level
money$80K/yr - $95K/yr
date6+ years exp

GovCIO is hiring for a Customer Support Professional (IT Specialist) with an active Secret clearance to provide outstanding customer support to users. The role involves delivering desk-side support, maintaining network performance, and troubleshooting IT issues for users in Arlington, VA.

ConsultingIT InfrastructureIT ManagementManagement Consulting
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance
Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentation
Install software patches, updates, and upgrades, including remote server and workstation administrations
Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance
Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves
Create, update, and track service call requests, and stage and take down end-user workstations and associated equipment

Qualification

IT customer supportMicrosoft WindowsNetwork troubleshootingRemote server administrationConfiguration managementSoft skills

Required

High School with 6 - 9 years IT customer support (or commensurate experience)
Secret clearance with the ability to obtain and hold a DEA suitability

Benefits

Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment

Company

GovCIO

twittertwittertwitter
company-logo
GovCIO is a business consulting firm that focuses on cyber security, digital, data, management and mission services, and IT services.
dateFounded in 2010
location
Fairfax, Virginia, USA
people-size1001-5000 employees
web-link
https://govcio.com

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Lynn Oakes
Sr. Vice President, Contracts at GovCIO
linkedin
leader-logo
Andre Green
Vice President Special Operations Support Solutions (SOSS) GOVCIO
linkedin

Recent News

Washington Technology
GovCIO loses GAO IT services recompete to SAIC
2026-01-14
PR Newswire
GovCIO Drives Early Impact in VA's RES Modernization Effort
2026-01-14
Washington Technology
Space, tech and growth leadership moves across the market
2025-11-26
Company data provided by crunchbase