Glia · 22 hours ago
Sales Engineer (New York, NY)
United States
Full-time
Remote
Mid LevelGlia is the leading AI customer service solution for banks and credit unions, and they are seeking a Sales Engineer who thrives in complex and dynamic environments. This role involves engaging with sophisticated enterprises and guiding them through their digital transformation journeys with Glia's solutions, requiring deep technical expertise and strategic thinking.
Customer ServiceInformation TechnologyInsurTechSoftware
Responsibilities
Handle complex technical challenges, leveraging the support of managers and teams
Expert in API data integrations and proficient with Glia products
Develop and implement risk mitigation strategies to proactively address potential risks and minimize their impact on sales outcomes
Delegate tasks appropriately, integrate technical needs into project planning, and choose the most effective project management strategies
Navigate and resolve complex client issues, fostering collaboration across departments and managing communication challenges with diverse stakeholders
Present complex information clearly and concisely during meetings, ensuring all communications are impactful and directly support business objectives
Maintain a deep understanding of industry trends, regularly contributing insights in meetings and strategic discussions
Develop and maintain deep, personalized customer relationships, leveraging those to advance business objectives
Able to utilize our entire library of stories and case studies to share knowledge and experiences across the Glia product set effectively
Qualification
Required
Strong hands-on coding ability (not just “technical aptitude”). Comfortable building and modifying working examples in JavaScript and HTML/CSS, and explaining decisions clearly
Proven experience working with REST APIs, webhooks, and event-driven integrations (authentication, payloads, retries, error handling, debugging)
Experience building small but real technical artifacts such as serverless functions, lightweight backend services, automation scripts, or integration applets to prove out workflows and solutions
Ability to translate technical concepts into business outcomes and guide technical + non-technical stakeholders through tradeoffs (security, time-to-value, maintainability, UX)
Some customer-facing / business-facing experience (pre-sales, professional services, implementations, solutions architecture, technical consulting, or similar). Must be comfortable leading technical conversations with prospects
Strong communication skills: asks great questions, can whiteboard/teach, and can present a point of view clearly (we can teach “sales engineering,” but not the core communication + technical foundation)
Experience working in/around B2B SaaS products that support sales/service/customer experience workflows (understands customer service personas and operational realities)
Preferred
Prior Sales Engineer / Solutions Engineer / Solutions Architect title or demo/POC ownership experience
CS degree or formal technical training (helpful, not required if the hands-on dev skills are strong)
Experience with contact center / CX tech and/or telephony/SIP/VoIP concepts (bonus, not required)
Background at orgs known for platform / custom development pre-sales (e.g., large enterprise software vendors with platform SE teams)
Benefits
Stock options and Competitive salary
Professional development support (trainings, courses, conferences, books, etc)
Access to all the latest tools and equipment you’ll need
Sports compensation, reimbursement for therapy, counseling sessions
Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
Company
Glia
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers.
Founded in 2012
201-500 employees
H1B Sponsorship
Glia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$152.03MKey Investors
Insight PartnersTola Capital
2022-03-21Series D· $45M
2021-01-07Series C· $78M
2019-03-13Series B· $20M
Leadership Team
Daniel Michaeli
CEO and Co-Founder
Carlos Paniagua
CTO & Co-Founder
Recent News
2026-01-07
2025-10-13
FX News Group
2025-10-10
Company data provided by crunchbase