Harvey Nash · 13 hours ago
End User Support Specialist
Rosemead, CA
Contract
Hybrid
Senior Level
$64.47/hr - $64.47/hrHarvey Nash USA is seeking a talented End User Computing Sr. Quality Engineer for an Enterprise Utility Client. The role focuses on leading the design, delivery, and operational excellence of the end-user technology ecosystem while ensuring reliability, security, and alignment with enterprise architecture standards.
Professional ServicesRecruitingSearch EngineService Industry
Hiring Manager
Rajesh Nakka
Responsibilities
Own end-to-end service quality and performance by embedding monitoring, telemetry, automation, and Digital Experience (DEX) analytics into design, operations, and continuous improvement cycles
Proactively identify system and service issues, analyze experience and performance trends, and drive corrective actions to improve stability, reduce defects, enhance usability, and elevate customer satisfaction across the enterprise
Assess customer needs, monitor product lifecycle, and create detailed reports on product information; perform customer research, stay on top of current trends, and analyze the market
Lead the design, delivery, and operational excellence of CLIENT’s end-user technology ecosystem, including Windows and macOS laptops, desktops, iPads, iOS mobile devices, and the full Microsoft 365 application suite (Teams, Outlook, Excel, Word, PowerPoint, OneNote), along with collaboration platforms such as SharePoint Online, OneDrive, and Exchange Online
Integrate closely with endpoint management platforms (Intune for Windows, JAMF for macOS/iOS) and core identity and security tools (Entra ID, Defender for Endpoint, Conditional Access, and Microsoft Purview)
Ensure EUC platforms are reliable, observable, secure, intuitive, and aligned to enterprise architecture standards
Qualification
Required
Experience working in IT Operations within a managed services environment, including oversight of vendor delivery, service quality, and operational performance
Strong understanding of engineering disciplines and practices, especially related to end user technology, platform architectures, operational frameworks, and product lifecycle management
Ability to present complex technical material clearly to both technical and non-technical audiences, including senior leadership and business partners
Deep understanding of end-user computing technologies including Windows, macOS, iOS/iPadOS, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), endpoint management platforms such as Intune and JAMF, and endpoint security tools such as Defender for Endpoint
Deployment of Cyber tools to end user computing devices and ensure seamless operations
Experience with Agile methodologies, DevOps practices, CI/CD pipelines, and modern software delivery approaches
Proficiency analyzing defect trends, incident reports, and engineering quality metrics to drive improvements in application stability, reliability, and user experience
Demonstrated ability to evaluate complex technical designs, identify gaps, validate standards compliance, and ensure readiness for IT Operations
Understanding of cloud collaboration platforms and integration patterns across M365 services including Exchange Online, Teams, SharePoint Online, and OneDrive
Strong familiarity with identity, access, and security controls including Entra ID, Conditional Access, data loss prevention, and compliance standards
Preferred
Experience applying ITIL, Agile, or DevOps principles to improve engineering quality, operational reliability, and support processes
Familiarity with digital experience analytics, telemetry, and observability platforms to improve performance and user satisfaction
Experience leading vendor teams or MSP partners to improve platform health, reduce incident patterns, and enhance customer outcomes
Background supporting large enterprise environments integrating identity, security, cloud, and collaboration platforms
Experience designing or validating device health metrics, DEX instrumentation, and monitoring/observability frameworks
Hands-on familiarity with endpoint analytics, networking fundamentals, and integration patterns between EUC platforms and cloud environments
Benefits
401K Plan: Our employees work hard, which is why Harvey Nash is proud to contribute to their hard-earned savings with a 401(k) retirement plan that includes a 10% company match on all deferrals.
We also offer a Roth 401(k) for even more flexibility.
Employees 21 years of age or older, and have completed 3 months of service, are eligible to participate.
Company
Harvey Nash
We’re Harvey Nash, and we build amazing technology and digital teams.
Founded in 1988
5001-10000 employees
H1B Sponsorship
Harvey Nash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (62)
2024 (70)
2023 (121)
2022 (67)
2021 (3)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-02-04IPO
Leadership Team
Ted Blumenberg
CFO
Michael Goldberg
Vice President, Strategic Partnerships
Recent News
2024-10-16
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