Datavant · 10 hours ago
CPC Processer Customer Support
United States
Full-time
Remote
New Grad, Entry Level
$15/hr - $18.32/hrDatavant is a data platform company and the world’s leader in health data exchange. The CPC Processor Customer Support role involves handling release of information account issues with internal and external customers while maintaining professionalism and high-quality customer service.
BiopharmaClinical TrialsData IntegrationHealth CareSoftware
No H1B
Responsibilities
Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%
Answering release of information related telephone calls and inquiries accurately and timely
Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence
Document all calls, inquiries and resolution in detail in appropriate areas of our software systems
Follow all department and/or site specific processes and procedures accordingly
Meet and maintain the department’s productivity and quality assurance expectations
Responsible for following all company policies and procedures as posted or communicated by management
Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence
Maintains a high level of professionalism and good rapport with co-workers and members of management
Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately
Performs work in accordance with the training and direction provided and adheres to facility specific procedures
Attends mandatory employee in-service meetings and/or training sessions, if so directed
Maintain an acceptable attendance record and reports to work as scheduled
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
Friendly, professional manner of communication. Good customer service skills
Experience with multi-line phone systems is required
Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial
Ability to stay organized while working quickly
Strong attention to detail is also required
Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc
Preferred
Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
Company
Datavant
Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health.
Founded in 2017
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$80.5MKey Investors
Transformation Capital
2020-10-08Series B· $40M
2018-04-30Series Unknown· $40.5M
Leadership Team
Jasmin Phua
Head of Government Solutions
Recent News
2026-01-19
2025-12-31
Company data provided by crunchbase