Rise Broadband · 5 days ago
Manager, Area Network
Sherman, TX
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $88K/yr
3+ years expRise Broadband is a company focused on providing network solutions, and they are seeking a Network Area Manager to oversee field operations and ensure optimal network performance. The role involves managing budgets, staffing, and maintaining customer satisfaction while adhering to company policies and safety standards.
Digital MediaMobileTelecommunications
Responsibilities
Ensures the network is performing optimally through close review of key network health indicators and field reports. Drives team and initiatives to ensure that customers are delighted with Rise’s products and services
Responsible for identification of network maintenance initiatives to ensure ongoing network performance
Responsible for all aspects of Regional Network financial performance. This includes budget creation, adherence to budget and driving ongoing efficiencies. Oversees administration of budget; participates in forecasts, monitors capital expenditures and materials, and controls costs
Responsible for ensuring that Rise Engineering standards are adhered to in region
Manages and executes in such a way to demonstrate the Rise Broadband values and assures that all policies and procedures are consistently adhered to while achieving all customer satisfaction and retention goals
Anticipates and manages Network field operations staffing needs and recruiting efforts in a timely manner; adhering to Equal Employment Opportunity policy and Affirmative Action Plan
Monitor subordinates’ productivity, provides feedback and initiates corrective action as needed to maintain expected standards
Delegate work assignments, provide authority and appropriate resources for supervisors to work independently, set expectations and monitor delegated activities
Monitor timesheets for accuracy; ensure that both salary and hourly employees are reporting all leave for appropriate personal time off (PTO) deductions
Assures the competent performance of all staff as reflected in completion rates and quality installations
Creates and promotes a team environment
Communicates and develops relationships with other Rise Broadband entities and departments i.e., Networking, Marketing, Sales, Human Resources, Risk & Safety, etc. notify appropriate parties immediately of any issues which may affect efficient operations
Responsible for coordinating and resolving enterprise opportunity and escalations
Collaborate with Field Marketing regarding opportunities in respective areas
Maintain available supplies and assets
Review quality and provide feedback and training to supervisors
Plan and maintain efficient operations, processes, procedures, production, quality, audits and implementation
Achieve Network Health objectives; prepare and complete strategic operations plans
Observe and ensure full compliance with all safety and security procedures, determine appropriate action beyond guidelines, report potentially unsafe conditions and use equipment and materials properly
Ensure that Company property is protected; theft and all violations of safety are promptly reported
Develop and maintain the network area operating plan; collaborate with Management and Central Engineeering to determine priorities and incorporate into plan; comply with the Company’s operational objectives; make changes as necessary
Oversee and participate in the development and administration of the annual budget; participate in the forecast, and monitoring of funds for staffing, capital expenditures and materials
Partner with management team to create efficient business processes; evaluate all aspects of the field division operations environment; develop and implement processes to improve customer acquisition
Monitor expenses and comply with administrative functions; ensure expense accuracy
Ensure that customer satisfaction/retention is a priority which is maintained throughout the organization
Assist with new site turn up and development processes; tasks may include resource planning, cost estimates and adherence to set deliverables
Maintain compliance with market and industry accepted procedures and policies
Work requires weekend and/or evening work and some travel may be required
Qualification
Required
Strong understanding of wireless network topologies, TCP/IP, wireless technologies, operating in RF environments, network/tower deployment and project management
3 years of managing field teams experience required
Strong network troubleshooting ability including experience with network management systems and network equipment user interfaces
Strong working knowledge of RF wireless technologies and product; wireless planning, design and deployment processes
Ability to analyze and define problems, calculate figures and amounts, prioritize work flow, multitask, meet deadlines, and remain flexible
Must have a valid driver license
Previous employee management experience required
Three (3) years of industry experience
Excellent oral, written and interpersonal communication skills
Familiar with the customer life-cycle; broad spectrum of customer facing activities
Skilled in responding to inquiries or complaints from customers, regulatory agencies, or members of the business community
Customer service oriented with passion for high customer satisfaction and achieving operational excellence; ability to interact with all levels of staff including senior management
Must be able to demonstrate attention to accuracy on all duties and responsibilities
Ability to maintain confidentiality
Must comply with Company and Occupational Safety and Health Administration (OSHA) established safety policies and requirements
Preferred
5 years in a related role preferred
Bachelor's degree preferred; prior program management experience in the technology sector and wireless industry preferred
Company
Rise Broadband
Rise Broadband provides fixed wireless broadband internet and digital voice telephone services to residential and business customers.
501-1000 employees
H1B Sponsorship
Rise Broadband has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$281.63MKey Investors
Hercules Capital
2023-02-02Acquired
2018-05-01Debt Financing· $205M
2010-11-09Series Unknown· $36.3M
Leadership Team
Jeff Kohler
Co-Founder, Chief Development Officer
Recent News
2025-04-10
DeWitt County Today
2024-05-05
Company data provided by crunchbase