Tort Intake Professionals · 18 hours ago
Bilingual Legal Customer Support Administrator (MUST have at least an AA degree)
Las Vegas,NV,US
Full-time
Onsite
New Grad, Entry Level
$21/hr - $23/hrTort Intake Professionals is a national consumer rights law firm dedicated to helping Americans achieve financial freedom. They are seeking a Bilingual Legal Customer Support Administrator responsible for ensuring client satisfaction through effective case management and communication.
Outsourcing/Offshoring
Responsibilities
Act as the face of the law firm, engaging with clients
Coordinate legal communications, including handling calls and responding to emails
Regularly communicate with clients to provide case reviews and update on their representation progress
Actively listen to client needs and identify solutions and provide reassurance to resolve client concerns
Analyze client files and accurately maintain sensitive client information and notate interactions
Act as a point of contact for resolving escalated issues
Maintain financial accounts by processing client adjustments as needed
Work closely with other departments as an advocate for the client
Qualification
Required
A minimum of an associate's degree required
Strong and clear verbal and written communication skills to interact with clients effectively
Speak fluent English and Spanish
A caring and understanding of clients that need a helpful voice
Strong ability to multi-task and solve problems
Ability to learn new software programs. (On-going training provided)
Exhibit a high degree of initiative, independence, and critical thinking
High level of accuracy, follow-up, and attention to detail
Skilled in written English and Spanish, including spelling, grammar, and punctuation
Preferred
Bachelor's or beyond preferred
Experience in legal or similar field a plus
Benefits
Comprehensive health coverage – medical, dental, and vision plans
Health Savings Account
Paid Time Off
Life insurance
Retirement savings program
Opportunities for growth and advancement through internal promotion potential
Company
Tort Intake Professionals
At Tort Intake Professionals, we have one mission: Turning your leads into cases.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase