Boundless Learning · 11 hours ago
Enrollment Advisor
Chandler, AZ & Orlando, FL
Full-time
Onsite
New Grad, Entry LevelBoundless Learning is empowering customers to deliver exceptional experiences for learners worldwide. The Enrollment Advisor role focuses on guiding prospective students through the application and enrollment process for various educational programs, ensuring their needs are met and supporting them through admissions.
E-learning
Responsibilities
Consistently achieves daily targets pertaining to call volume, customer service time, initial contacts, new applications, and new completed files as established by the Enrollment leadership team
Achieves term enrollment targets assigned per program
Meet the Call/SMS/Email Quality Score as communicated by enrollment leadership
Consistently participate in 1:1 coaching interactions with direct line manager while being self-aware of current performance, insights and actions needed to improve
Effectively communicate with prospective students via call campaigns, SMS, chat and emails regarding the online program
Build and manage a mature, active pipeline of leads
Advise prospective students using a consultative enrollment process, with the goal of determining if the program is a fit for their educational needs
Effectively follow departmental lead management guidelines for all leads
Utilize database tools to efficiently track each interaction and the progress of all assigned leads
Effectively communicate trends, quality of leads, and program updates with appropriate departmental team members
Adhere to Title IV and FERPA compliance standards
Consistently conduct self-audits to ensure efficiency and consistency of database
Monitor application process to ensure effective communication in tandem with application deadlines
Maintain minimum standard database audit scores
Update database system to reflect current/upcoming term information (email templates, enrollment periods, filters, etc.)
Requires the ability to have a flexible schedule, including weekends and evenings to accommodate student, departmental and company’s needs. This may include working more than 40 hours a week, at overtime compensation rate
Qualification
Required
4-year degree from an accredited institution and/or appropriate combination of education and significant experience
Exemplary verbal and written communication skills
The ability to multi-task and work well under pressure with tight timelines
Proficient in MS Office
Ability to work the occasional evening until 9:00 PM, and Saturday shifts as required
Preferred
Experience within a sales-focused distributed contact center, inside sales, and/or customer service
General knowledge of college admissions and recruitment
Company
Boundless Learning
Boundless Learning™ is a global leader in designing personalized, workforce-aligned experiences.
Founded in 2023
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Steven Marconi
Chief Financial Officer
David Smagula
Chief Legal Officer
Company data provided by crunchbase