KellyOCG · 7 hours ago
Large Order Merchant Onboarding - Strategy and Operations Contractor
United States
Contract
Remote
Mid Level
$40/hr - $40/hrKellyOCG is seeking a contractor for the Large Order Merchant Onboarding - Strategy and Operations role, which is crucial for achieving onboarding goals for Large Order/Catering merchants. The contractor will manage the end-to-end onboarding experience, ensuring merchants launch efficiently and with high-quality standards to minimize churn and operational issues.
Consulting
Responsibilities
Own the onboarding journey for new merchants joining the corporate catering / Large Order program (from post-sale handoff to successful go-live)
Conduct onboarding calls to set expectations, confirm readiness, and walk merchants through program requirements and operational workflows
Guide merchants through critical onboarding milestones, including menu readiness, fulfillment expectations, lead times, availability, and order prep standards
Identify onboarding risks (e.g., incomplete menus, unclear serving sizes, incorrect pricing, low readiness) and drive resolution through structured follow-ups
Provide post-launch support during the first weeks live to resolve quality gaps, minimize churn, and improve merchant satisfaction
Document outcomes, issues, and learnings to improve onboarding playbooks and reduce recurring defects
Perform structured menu audits as part of onboarding readiness checks to identify missing or incomplete information
Update menus to include critical ordering details required for Large Orders, including: Serving sizes / minimum quantities, Allergen information, Detailed item descriptions and packaging/format clarity (where applicable)
Coordinate directly with merchants to confirm accuracy of menu information and validate changes prior to launch
Ensure menu quality aligns with Large Order program standards to reduce customer friction and decrease support escalations
Collect and organize merchant metadata required for Large Order discoverability and product functionality, including (but not limited to): Cuisine type, Dietary accommodations (e.g., vegetarian, vegan, gluten-free), Price points / budget tiers, Serving sizes and food categories (e.g., full meals, breakfast, finger foods)
Validate data accuracy directly with merchants and ensure completeness before launch
Provide structured, consistently formatted data to support product improvements and better customer experiences
Qualification
Required
Experience in managing end-to-end onboarding processes for clients or merchants
Strong communication skills to conduct onboarding calls and set expectations
Ability to identify onboarding risks and drive resolution
Experience in performing audits or quality checks
Attention to detail for updating menus and ensuring accuracy
Ability to collect and organize data effectively
Experience in providing post-launch support and resolving quality gaps
Strong problem-solving skills to minimize churn and improve merchant satisfaction
Ability to document outcomes and improve onboarding processes
Company
KellyOCG
KellyOCG offers businesses with outsourcing and consulting services on workforce management. It is a sub-organization of Kelly Services.
Founded in 1946
1001-5000 employees
H1B Sponsorship
KellyOCG has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (76)
2023 (59)
2022 (74)
2021 (81)
2020 (65)
Funding
Current Stage
Late StageLeadership Team
Adelle Harrington
VP KellyOCG EMEA
Chris Jock
VP, Global Managed Solutions - BPO Business Unit Head
Recent News
2025-12-17
Kelly Services, Inc.
2025-10-28
Kelly Services, Inc.
2025-10-15
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