Seneca Gaming Corporation · 1 day ago
Spa & Salon Receptionist
Salamanca Town, NY
Part-time
Onsite
Entry Level
3+ years expSeneca Gaming Corporation is seeking a Spa & Salon Receptionist responsible for providing excellent guest service and managing appointment bookings. The role involves greeting guests, answering calls, resolving complaints, maintaining inventory, and ensuring cleanliness in spa facilities.
Gambling & Casinos
Responsibilities
Greet guests in a cordial and professional manner
Answer incoming calls and book appointments accordingly, take detailed and accurate messages, transfer calls if appropriate, and take initiative to resolve problems or provide requested information
Listen and resolve complaints/problems from customers
Receive payment and record receipts for services
Receive, open, and distribute incoming mail if directed
Maintain inventory of supplies and requisition items on a weekly basis or when needed
Maintain department and administrative records and files
Keep a current record of staff member schedules and availability
Perform duties such as taking care of plants and straightening magazines to maintain lobby or reception area
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
Assist and instruct spa guests on proper and safe equipment use as necessary
Ensure locker room, pool, spa and exercise areas are stocked with complimentary amenities provided for guests
Collect soiled linens and replenish area with fresh supplies
Perform cleaning duties to ensure the locker room, pool, shower, Jacuzzi, steam room, exercise and cardiovascular areas are kept sanitary and safe
Complete and maintain records of water/pool conditions, emergency medical treatments performed, and other relevant incident information
Inspect recreational equipment for safety hazards and damage or wear
Assist the department managers as needed
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times
Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies
Must complete all required SGC Training programs within nine (9) months from commencement of employment
Attend all necessary meetings
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule
Qualification
Required
Must be 18 years of age or older upon employment
High school diploma or its equivalent required
Experience with money handling and operating cash register
Excellent knowledge of the English Grammar, punctuation and spelling
Computer proficiency with office programs including Microsoft Word
Must present a professional appearance and demeanor in dealing with the public
Must possess excellent communication skills
Ability to write routine correspondence and to speak effectively to the public, employees and customers
Must have the ability to deal effectively and interact well with the customers and employees
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must complete all required SGC Training programs within nine (9) months from commencement of employment
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies
Preferred
Three (3) to five (5) years of administrative/clerical work experience preferred
Experience in a spa/salon is also preferred
Company
Seneca Gaming Corporation
Since opening Seneca Niagara Casino in 2002, Seneca Gaming Corporation has grown into one of the largest private sector employers in Western New York, with 4,000 employees at its three locations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rod Centers
Chief Operating Officer
Melissa Free
SVP Chief Marketing Officer
Company data provided by crunchbase