Norwegian Cruise Line Holdings Ltd. · 1 week ago
Shipboard People Excellence Operations Analyst
Miami, FL
Full-time
Onsite
Entry Level
2+ years expNorwegian Cruise Line Holdings Ltd. is seeking a Shipboard People Excellence Operations Analyst responsible for overseeing crew travel operations. The role involves effective planning, vendor management, and compliance oversight to ensure smooth crew movement and port requirements.
TourismTransportationTravel
Responsibilities
Analyze crew movements where visa quotas are limited to ensure compliance with caps and regulations
Review crew movement schedules and plan corresponding port guides
Gather, review, and communicate port-specific requirements and visa needs
Run new hire reports and evaluate candidate pools to ensure diversity and alignment with staffing needs
Oversee Managed Service Providers/Third Party Vendors, monitoring performance to ensure contractual expectations and service standards are met
Manage hotel property contracts, including renewals, forecasting, and performance tracking
Assist with hotel vendor setup and onboarding in coordination with internal departments
Maintain and distribute crew port arrival information, ensuring information is accurate and updated
Review projected crew movements against budgeted hotel accommodation blocks; identify low-volume periods and initiate cancellations within penalty-free windows
Validate invoices related to hotel accommodations, travel services, and vendor agreements
Review crew reimbursement requests, conduct investigations as needed, and approve or deny in accordance with policy
Perform other job-related functions as assigned
Qualification
Required
Bachelor's Degree
Business Administration or a combination of experience and education
Minimum 2 years of administrative experience
Knowledge of global geography and international visa regulations
Intermediate proficiency in Microsoft Office Suite, with emphasis on Outlook, Word, and Excel for creating/modifying reports and developing correspondence
Strong interpersonal skills for teamwork
Organizational and time management skills for independent work
Knowledge of or ability to learn shipboard structure and terminology
Decision-making skills to evaluate requests fairly, consistently, and cost-effectively, in the best interest of the company
Preferred
travel industry experience
Company
Norwegian Cruise Line Holdings Ltd.
Norwegian Cruise Line Holdings Ltd.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$9.26BKey Investors
L CattertonApollo
2025-09-09Post Ipo Equity· $81.29M
2025-09-08Post Ipo Debt· $1.3B
2025-06-26Post Ipo Debt· $786M
Leadership Team
Harry Sommer
President and CEO
Patrik Dahlgren
Executive Vice President Vessel Operations
Recent News
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-20
The Orlando Sentinel
2026-01-17
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