Ethos Veterinary Health · 1 hour ago
Customer Service Representative - FT - Swing Shift
Wichita, KS
Full-time
Onsite
New Grad, Entry LevelEthos Veterinary Health is seeking a full-time customer service representative for their Veterinary Emergency and Specialty Hospital in Wichita. The role involves driving customer satisfaction by addressing inquiries and maintaining product knowledge while providing outstanding client services in a veterinary environment.
Health CareMedicalVeterinary
Responsibilities
Responds professionally to clients’ requests for assistance in a wide variety of areas. Examples include but are not limited to the following: Emergency arrivals, Appointment Scheduling, Message taking directed to doctors, technicians/vet assistants, and management, Facilitates communications to and from clients as necessary and directed
Greets clients/patients upon arrival for a variety of services
Check in patients for scheduled services
Confirm reason for visit, update client/patient information/rDVM information
Concludes client/patient visit with check out, schedules follow-up appointments or procedures if necessary, accepts and processes payment
Always places the client at the center of attention to ensure a positive client experience
Provides general and specific information as necessary and appropriate to clients
Remains poised and professional with challenging clients or circumstances
Demonstrates compassion and empathy during sensitive client interactions
Is fluent in medical record systems, including paper records and electronic records
Manages medical documents/electronic medical records and incoming/outgoing information
Prepares client/patient record, including attaching all rDVM records for scheduled appointments and procedures
As requested, faxes, copies, and/or emails of medical records to clients, RDVMs, or other veterinary hospitals are on time
Conveys verbal, written, and electronic communications in a positive, productive, and professional manner at all times, regardless of audience
Communications are thorough, efficient, and accurate at all times
Communications are appropriately and consistently documented according to hospital procedures
Communications are delivered efficiently to the accurate recipient
Achieves and sustains an appropriate level of knowledge to be informed, confident, and helpful to clients
Actively grows knowledge related to hospital services, medications and policies
Delivers information and knowledge to clients as necessary and in keeping with hospital policies, procedures, and standards of care
Functions at a highly skilled level related to standard office practices, including but not limited to the following: Prompt and reliable attendance, Friendly, compassionate, empathic, and professional mannerism, Professional attire and presence following hospital policies, Competent in computer data entry, multi-line telephone functions, faxing, and copier functions, Competent in utilizing ezyVet and Smartflow hospital operating systems
Participates positively in all group sizes
Refrain from participating in gossip
Supports team members by assisting other areas, is receptive to feedback and suggestions
Engages in active problem-solving vs. problem-identifying
Makes suggestions related to client/patient service improvements and hospital efficiency
Standard veterinary hospital office equipment – multi-line phone system, fax machine, copier, credit card machines, and computers
EzyVet and Smartflow computer software and system
Outstanding client service skills
Solid working knowledge of veterinary hospital practice, including terminology
Ability to think logically, problem-solve effectively, and anticipate the needs of clients, doctors, and co-workers
Able to follow multiple, concurrent instructions
Strong computer skills
Strong ability to multitask, exhibit attention to detail, and focus on tasks
Solid working knowledge of dog and cat breeds, normal behavior, and basic husbandry
Able to stand, sit, or bend for extended periods
Able to type, write, and verbally converse for extended periods
Able to work the posted schedule
Able to be flexible and work beyond posted schedule if necessary; able to pick up additional shifts when requested or necessary
Able to lift and/or carry up to 30 lbs
Qualification
Required
Entry Level experience
Customer-first mindset
Outstanding client service skills
Solid working knowledge of veterinary hospital practice, including terminology
Ability to think logically, problem-solve effectively, and anticipate the needs of clients, doctors, and co-workers
Able to follow multiple, concurrent instructions
Strong computer skills
Strong ability to multitask, exhibit attention to detail, and focus on tasks
Solid working knowledge of dog and cat breeds, normal behavior, and basic husbandry
Able to stand, sit, or bend for extended periods
Able to type, write, and verbally converse for extended periods
Able to work the posted schedule
Able to be flexible and work beyond posted schedule if necessary; able to pick up additional shifts when requested or necessary
Able to lift and/or carry up to 30 lbs
Fluent in medical record systems, including paper records and electronic records
Competent in computer data entry, multi-line telephone functions, faxing, and copier functions
Competent in utilizing ezyVet and Smartflow hospital operating systems
Prompt and reliable attendance
Friendly, compassionate, empathic, and professional mannerism
Professional attire and presence following hospital policies
Company
Ethos Veterinary Health
Ethos is a veterinary health company with hospitals that provide advanced veterinary medical services.
Founded in 2015
10001+ employees
H1B Sponsorship
Ethos Veterinary Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-16Acquired
Leadership Team
Patrick Welch
Executive Leadership Team Member
Recent News
Seattle TechFlash
2025-09-09
Company data provided by crunchbase