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SuperCom (NASDAQ: SPCB) · 11 hours ago

Monitoring Tech Support Specialist

Miami, FL

Full-time

Onsite

New Grad, Entry Level

$38K/yr - $42K/yr

SuperCom is seeking an enthusiastic, collaborative, and highly motivated Monitoring Tech Support Specialist to join our 24/7 monitoring and support center. The role involves providing constant technical support to partners and customers remotely, troubleshooting issues, and processing monitoring alerts to improve customer satisfaction.

ElectronicsInformation TechnologyRFID

Culture & Values

Responsibilities

Providing technical support for customers and partners via inbound calls, our ticketing system and email

Troubleshooting and diagnosing hardware & software issues and escalating as necessary

Processing monitoring alerts according to defined protocols

Ability to work well under pressure and maintain a positive attitude

Providing timely information to customer-facing teams to improve overall customer satisfaction

Working shifts during nights, weekends, and holidays

Full-time position with 5 shifts per week

Qualification

Fluent in HebrewTechnical support experienceAnalytical skillsHardware & software knowledgeProblem-solving skillsQuick learnerPrioritization skillsJira Service DeskCommunication skillsDetail-oriented

Required

High School Diploma or equivalent- must

Fluent in Hebrew, with strong verbal communication skills- must

Excellent analytical and problem-solving skills with a strong sense of customer commitment

Basic knowledge of hardware & software platforms

Quick learner & detail-oriented

Able to handle multiple tasks and prioritize effectively

Excellent verbal and written communication skills

Preferred

Experience in a tech support or customer service position- an advantage

Currently studying for a technical bachelor's degree – an advantage

Prior experience in a technical support or helpdesk role – an advantage

Experience with tech support web tools such as Jira Service Desk – an advantage

Company

SuperCom (NASDAQ: SPCB)

Glassdoor4.1

Since 1988, SuperCom(NASDAQ:SPCB) has been a leading global provider of traditional and digital identity solutions, providing advanced safety, identification and security solutions to governments and organizations, both private and public, throughout the world.

Founded in 1988

Herzliya, Tel Aviv, ISR

51-200 employees

http://www.supercom.com/

Funding

Current Stage

Public Company

Total Funding

$51.42M

Key Investors

Fortress Investment Group

2025-01-30Post Ipo Equity· $6M

2024-04-18Post Ipo Equity· $2.9M

2023-03-30Post Ipo Equity· $2.4M

Leadership Team

Ordan Trabelsi

President and CEO

Recent News

PR Newswire

SuperCom Secures Second Electronic Monitoring Project in Wisconsin

2026-01-14

PR Newswire

SuperCom to Present at Sidoti Virtual Investor Conference

2026-01-12

Morningstar.com

SuperCom Wins Second New Electronic Monitoring Contract in Texas Within Weeks of State Entry

2026-01-11

Company data provided by crunchbase