American Freedom Insurance Company · 2 days ago
Level 2 Help Desk Technician
Mount Prospect,IL,US
Full-time
Onsite
Mid Level
3+ years expAmerican Freedom Insurance Company is seeking a Level 2 Help Desk Technician to join their IT team. The role involves providing advanced technical support for various devices, troubleshooting issues, and collaborating with staff to resolve complex incidents.
Insurance
Responsibilities
Providing advanced technical support for desktops, laptops, printers, and mobile devices
Installing, configuring, and maintaining Windows OS and applications
Troubleshooting network, hardware, and software issues
Assisting with system upgrades and supporting enterprise technologies
Documenting solutions and procedures in our knowledge base
Collaborating with IT staff to resolve complex incidents and requests
Qualification
Required
Associate degree or equivalent work experience in IT
3–5 years of experience in technical support or a help desk role
Strong knowledge of Windows 10/11, Microsoft 365, Azure and Active Directory
Experience with ticketing systems and remote desktop tools
Excellent communication and customer service skills
A proactive mindset and the ability to work independently and as part of a team
Preferred
Certifications for network/desktop security, Network+ or Microsoft
Experience in the insurance or financial services industry
Familiarity with ITIL best practices
Benefits
401K with up to a 6% company match
Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
Paid training
State licensing reimbursement
Opportunities for advancement
Holiday pay
PTO
Employee referral bonuses
Inclusive holiday events
Company
American Freedom Insurance Company
An Insurance Company.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase