Covenant HealthCare · 21 hours ago
CONSOLE OPERATOR
Saginaw, MI
Full-time
Onsite
New Grad, Entry LevelCovenant HealthCare is seeking a Console Operator to handle internal and external customer calls for their Communications and Physician Answering Services. The role involves managing emergency notifications, providing afterhours support, and ensuring excellent customer service while maintaining call schedules and responding to alarms.
Health CareHospitalMedical
Responsibilities
Under the direction of the Manager of Information Systems, receives and handles all incoming calls, efficiently & courteously
Records and faxes or sends secure & non-secure text to relay messages for Physician Answering Service clients, employees and physicians
Enters and maintains call schedules for Physicians Answering Service, Physicians groups and various hospital departments
Initiates emergency procedures using various hospital notification systems, including over head announcements, alphanumeric pagers, secure mobile text and workstation notification systems
Monitors fire and security alarms systems and makes appropriate response
Takes calls/messages for the IT Helpdesk Bio Med, Endoscopy, Hospitalist and Cardiac Cath, page accordingly after business hours
Dispatches interpreter phones and hearing-impaired laptops to the appropriate patients/campuses/nursing units
Maintains and verifies a log of equipment being sent and received
Other duties as assigned
Qualification
Required
High School diploma or equivalent
Computer competency
Basic Personal Computer skills (keyboard & mouse, starting/stopping applications, minimizing/maximizing windows, etc.)
Knowledge of email and text messaging systems
Knowledge of standard office equipment
Excellent oral and written communication skills
Pleasant speaking voice with clear and distinct enunciation
Demonstrated organizational skills
Corrected typing speed of at least 40 WPM
Ability to simultaneously listen to caller, read online instructions, and accurately update systems using multiple monitors and keyboards
Sound judgment in handling confidential or sensitive issues and material
Tolerance to stress
Hearing acuity
Ability to maintain punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards
Frequent standing
Constant sitting, talking, hearing, vision
Frequent twisting, reaching, handling
Occasional standing, walking, lifting, carrying, pushing, pulling, climbing balancing, stooping, kneeling, squatting
Occasional lifting up to 25 pounds
Preferred
Associate degree
Previous Call Center, 911, Switchboard or Console Operator experience
Knowledge of multiple line phone sets and ACD queue monitoring
Company
Covenant HealthCare
Covenant HealthCare is a group of six private acute medical hospitals.
Founded in 1997
1001-5000 employees
H1B Sponsorship
Covenant HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (13)
2023 (19)
2022 (24)
2021 (11)
2020 (17)
Funding
Current Stage
Late StageTotal Funding
unknown2002-01-01Acquired
Leadership Team
Beth Charlton
Vice President Patient Services and Chief Nursing Officer
Recent News
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