Richwood Bank · 1 month ago
Loan Servicing Agent
24 E Blagrove St, Richwood, OH, USA
Full-time
Onsite
New Grad, Entry LevelRichwood Bank is a community bank that has evolved over 150 years to provide exceptional customer experiences. They are seeking a Loan Servicing Agent who will manage loan reports, process payments, and ensure accuracy in loan servicing operations.
BankingBookkeeping and PayrollFinancial Services
Responsibilities
Maintain Daily Reports such as non-post, rate change, and file maintenance report
Maintain Weekly Reports such as note exceptions, past due and ticklers
Maintain Monthly Reports such as UCC expiring, PMI cancel, non-activated note, and file exceptions
Renew County and State UCC's every 5 years
Manage Tickler Reports for crop insurance, flood insurance, and hazard insurance
Prepare Satisfaction of Mortgages
Process loan payoffs (checks/wires)
Prepare payoff quotes
Print 1098 notices upon request
Release liens on car titles/UCC's
Send Paid Notes to customer
Complete all Loan Maintenance on Navigator
Complete all Participation Payment Wires
Pay escrowed tax and insurance payments- taxes twice a year, insurance as it comes in
Monitor and correct Freddie Mac servicing errors daily / monthly
Go through daily mail and scan to each loan
Track and obtain insurance on loans over 2m, flood insurance, and equipment over 100k
Force place insurance, 45-day letter process
Pay force placed policies, send borrower notice of FP insurance, escrow
Audit preparation, work with auditors
Scanning/indexing documents
Filing collateral docs in the hub
Create and Maintain SOP's
Maintain interest rate changes
Process all verifications of mortgages
Run escrow analysis yearly and mail out surplus checks
Order customer coupon books
Process all change in terms and documents
Maintain assigned work hours
Work with others in a team environment
Accept direction from supervisors
Ensures work completed is accurate and appropriate. Verifies and validates all data to confirm accuracy and reliability. Paying close attention to details of all information received and entered
Qualification
Required
Knowledge of the loan process
Strong communication skills
Project management
Excellent customer service skills
The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss and fraud
Mathematical skills
In-depth knowledge of our bank products and services
Work well under pressure and in a fast-paced environment
Ability to identify opportunities to educate customers of more products and services that may fit their needs (cross promotion)
High degree of accuracy
Detailed and organized
Always maintain confidentiality
Maintain a positive can-do attitude towards your team and customers
Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act
Punctual
Driven to succeed and open minded to learn more about new technology within our industry
High School Diploma or GED required
Preferred
College preferred
Benefits
Medical and wellness program
Dental
Vision
Employee assistance plan
Life insurance
Supplemental short-term disability
401(k) plan
Enhanced Wellness program
Tuition reimbursement
Tons of professional development opportunities
Company
Richwood Bank
At Richwood Bank we assist residents and business owners who want more from their financial institution than mere transactions.
Founded in 1867
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
C
Chad Hoffman
President/CEO
Company data provided by crunchbase