EPITEC · 6 hours ago
Customer Service Representative
Michigan, United States
Contract
Hybrid
New Grad, Entry LevelEPITEC is seeking a Social Media Customer Service Representative to support customer interactions across various social media platforms. The role involves monitoring customer inquiries, providing timely responses, and collaborating with internal teams to resolve issues while maintaining brand voice.
Information TechnologyStaffing Agency
Hiring Manager
Aditi Agrawal
Responsibilities
Monitor social media channels for customer questions, complaints, or service issues
Provide timely, accurate, and empathetic responses to customers across multiple platforms
Research customer concerns and follow escalation procedures when needed
Document and track customer interactions
Maintain brand voice and follow communication guidelines
Collaborate with internal teams (Customer Service, Infrastructure, Extranet, etc.) to resolve customer concerns
Qualification
Required
Bachelor's Degree (hard requirement)
Strong written communication skills
Customer service experience (does not need to be call center)
Ability to work a flexible schedule between 6 AM – Midnight, 7 days per week
Must live in Michigan (equipment pickup and periodic onsite needs)
Comfortable working independently and managing time effectively
Preferred
Prior social media response or social care experience
Experience handling online customer engagement
Background in journalism, communications, public relations, digital media, or related fields (these backgrounds tend to receive interviews more frequently)
Company
EPITEC
Epitec is a premier technology services and professional staffing company.
Founded in 1978
1001-5000 employees
H1B Sponsorship
EPITEC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (189)
2024 (148)
2023 (154)
2022 (266)
2021 (203)
2020 (172)
Funding
Current Stage
Late StageLeadership Team
Mark Ruma
Chief Operating Officer (COO)
Company data provided by crunchbase