Cherokee Nation Businesses · 8 hours ago
Front Desk Agent
Catoosa, OK, United States
Full-time
Onsite
New Grad, Entry Level
0+ years expCherokee Nation Businesses is seeking a Part-Time Front Desk Agent to join their team at Hard Rock Tulsa. The role involves managing reservations, facilitating check-ins and check-outs, and providing exceptional customer service to guests.
Business DevelopmentHealth CareHospitalityInformation ServicesService Industry
Responsibilities
Record reservations received verbally or in writing and enter them into the hotel computer system
Quote rates and room availability according to established procedures
Process and cancel reservations following appropriate procedures
Answer telephones promptly and route calls or provide assistance to callers
Provide prompt, accurate, and efficient check-in, check-out, and reservation services
Inform guests of required information and answer questions about the resort and local area
Communicate and coordinate with coworkers, supervisors, and managers in all departments
Process accurate cash and credit card transactions
Promote the hotel/casino and its services and facilities
Work closely with Housekeeping, Group Sales, and VIP Services to meet guest needs
Qualification
Required
High School Diploma or GED
1 month of guest service experience
Working knowledge of Microsoft Office products
Basic written, communication, and computer skills
Ability to handle cash and credit card transactions accurately
Excellent customer service skills
Ability to work in a fast-paced environment
Benefits
Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.
Company
Cherokee Nation Businesses
Cherokee Nation Businesses provides hospitality, federal, cultural, and economic development solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chuck Garrett
Chief Executive Officer
Brandon Scott
Chief Communications Officer (CCO)
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