MDAEdge · 4 months ago
Certified ServiceNow Administrator
Canonsburg, PA
Full-time
Hybrid
Senior Level
$50/hr - $55/hr
7+ years expMDAEdge is a company focused on providing innovative solutions and they are seeking a Certified ServiceNow Administrator to join their team. This role will involve building applications and performing business analyst responsibilities, requiring collaboration with various business lines to improve processes and develop solutions.
Human Resources
Responsibilities
Participate in design, planning, and review of new applications
Work with representatives from the various lines of business to identify and anticipate process improvement opportunities and to develop potential solutions
Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
Write high-quality, well-designed, testable code built with support of primary developer, as needed, adhering to the engineering rigor necessary to support application reliability, scalability, maintainability, extensibility, and security
Provide Training on ServiceNow functionality to the Network team
Assign work to QA to validate development and support regression testing
Act as the technical lead for front-end design and development
Partner with program/project managers to track potential risks that could impact project delivery
Decompose high-level business and user requirements into requirements specifications to a level of detail suitable for use by those that must base their work on the requirements
Develop requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely
Develop and maintain system documentation (i.e. User Guides, communication regarding new features, etc.)
Develop flowcharts, layouts, and documentation to identify requirements and solutions
Development of test plans and facilitation of testing sessions with lines of business to ensure documented deliverables are completed
Administration of ServiceNow Service Management System (CMDB, Service Catalog updates and maintenance, groups/user management, workflow building and editing, custom application deployments, troubleshooting)
Troubleshoot and resolve software problems as needed in Operational tools
Document problems, resolutions, and development/configuration for future reference
Contribute to development and design by constructively offering best practice solutions to technical issues
Maintains and supports the ServiceNow platform by performing minor to moderate development and configuration changes as assigned
Qualification
Required
Seven years of professional level technical/industry experience- telecom industry
Four years of experience with ServiceNow Service Management System
Experience managing Business Rules, Client Scripts, UI scripts, Script Includes, Flows, and catalog items in the ServiceNow platform
HS Diploma or equivalent
Preferred
CSA Certification desired
Company
MDAEdge
At MDAEdge, we help our clients reinvent innovation, optimize operations, and reshape perceptions—ensuring they remain at the forefront in today’s fast-evolving world.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase