TRC Global Mobility, Inc. -- An Employee-Owned Company · 1 week ago
Relocation Counselor II
United States
Full-time
Remote
Mid, Senior Level
$50K/yr - $70K/yr
5+ years expTRC Global Mobility, Inc. is an employee-owned company specializing in relocation services. The Relocation Counselor II serves as the primary contact for clients in both domestic and global relocation processes, ensuring high satisfaction and managing various aspects of relocation benefits and services.
ConsultingFacility ManagementHuman Resources
Responsibilities
Conduct a needs analysis with the transferee to develop a strong understanding of his/her requirements and to establish a strong rapport
Consult on and administer relocation benefits according to client policies; adhering to expense guidelines, policy coverage, and timeframes
Maintain regular and positive contact with transferee using verbal and written communication
Arrange or modify candidate, intern, and relocation travel (flight, hotel & car) in a timely and professional manner
Assist transferee in finding a rental home/apartment by providing a referral to rental agent, online resources, etc
Manage the household goods process including survey, pack/load, delivery, and claims
Facilitate and conduct property management services on behalf of the transferee
Provide home marketing assistance (HMA) in a professional and timely manner
Manage transferee to allocated budget for expenses; escalate exceptions to client and manager
Facilitate expense reimbursements to the transferee and payments to service partners
Meet or exceed service metrics and revenue capture expectations; ensure collection of destination referral fees
Escalate issues as appropriate-partnering with Account Managers and TRC management to ensure on-going client/customer satisfaction
Follow all work-flows in the SMART system to ensure timely billings
Maintain file in a timely and accurate manner in the tracking system including updating actions, document uploads, and important notes for each relocation
Recommend opportunities for cost savings and efficiencies to manager, client, account manager, or transferee
Discuss home sale process with the transferee and explain the required documentation and the roles of TRC and the title company
Negotiate home sale contract and buyout with transferee, listing agent, and title company
Review and analyze appraisals and home inspections to ensure accuracy and comprehensiveness of information presented
Develop, present, and execute effective home marketing strategies to reduce list to sale cycle times
Coordinate the permanent housing search in destination location, leveraging referrals to TRC’s preferred partners
Manage designated service partner relationships and facilitate resolution of service escalations in an effective and timely manner
Review and approve leases for international transferees
Assist international transferees with Visa requirements
Other duties as assigned
Qualification
Required
High school diploma or equivalent
5+ years of experience in customer service
2+ years of experience in relocation or related industries
Excellent verbal and written communication skills with the ability to develop appropriate correspondence both internally and externally
Work under minimal direction, organized, and have the ability to prioritize commitments and projects
Demonstrated attention to detail, accuracy, and ability to follow data entry/department standards
Demonstrated ability to think critically and problem solve
Act with persistence and tact in resolving issues both internally and externally
Strong customer relations skills that include the ability to work with discretion and integrity
Demonstrated conflict resolution and negotiation skills
Demonstrate highest level of professionalism in both appearance and behavior
Proficient in Microsoft Office (Outlook, Word, PowerPoint and Excel)
Strong work ethic with off-hours flexibility and able to travel as needed to meetings and training events
Preferred
Bachelor's degree
CRP and/or GMS certification strongly preferred
Company
TRC Global Mobility, Inc. -- An Employee-Owned Company
Too many relocation firms think that mobility is getting people from Point A to Point B.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sean Lickver
Chief Executive Officer
Recent News
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