Fullsteam · 2 days ago
Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$21.41/hr - $24.23/hrFullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish. The Customer Service Representative role focuses on supporting customers to maximize the value of Club Prophet Software, contributing to software analysis and testing, and assisting with onboarding new customers to ensure high levels of customer success and satisfaction.
PaymentsSoftware
Responsibilities
Learn our product offering and be able to communicate our value to potential customers
Guide customers through the installation & training process (remotely and in person) to ensure the successful adoption of our product and maintain high customer satisfaction
Establish and maintain relationships with customers by understanding their business objectives and providing exemplary support with the goal of creating long term loyal customers
Continuously learn and maintain your expert product knowledge and educate customers on the functionality and uses of our products
Document, analyze, troubleshoot and test software based on and related to user specifications and technical issues
Track your interactions and keep customer data organized using our ticketing tools
Provide live chat, email, and phone support, including creating records of software “bugs” and performing follow ups on existing issues clients have reported
Provide customer insights and feedback to other teams including Sales, Development, Project Management and others
Proactively engage existing customers to ensure successful adoption of the platform
Maintain high levels of customer satisfaction by providing fast and accurate responses while closing a high volume of tickets
Support leadership and actively contribute to key business initiatives
Qualification
Required
Ability to learn product offerings and communicate value to potential customers
Experience guiding customers through installation and training processes
Ability to establish and maintain relationships with customers
Expert product knowledge and ability to educate customers on functionality and uses
Experience documenting, analyzing, troubleshooting, and testing software
Ability to track interactions and keep customer data organized using ticketing tools
Experience providing live chat, email, and phone support
Ability to provide customer insights and feedback to other teams
Proactive engagement with existing customers to ensure successful adoption of the platform
Ability to maintain high levels of customer satisfaction by providing fast and accurate responses
Experience closing a high volume of tickets
Support leadership and contribute to key business initiatives
Company
Fullsteam
Backed by Aquiline Capital Partners and ADIA, Fullsteam is a dynamic and growing team of 1,700 employees committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries.
Founded in 2018
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Aquiline Capital PartnersSixth Street
2023-05-25Private Equity
2021-12-02Private Equity
Leadership Team
Bradley Friemel
Chief Technology Officer, Rentals Vertical
Charles Freund
Chief Financial Officer
Recent News
Company data provided by crunchbase