ICONMA · 13 hours ago
Customer Service Specialist III
Charlotte, NC
Full-time
Onsite
Mid LevelICONMA is a company specializing in Electric Power and Gas Distribution Operations, seeking a Customer Service Specialist III. The role involves scheduling service work, responding to emergency calls, and managing workloads of field service personnel in a 24/7 environment.
Staffing & Recruiting
Responsibilities
The Service Scheduling Administrator (SSA) is responsible for assigning, routing, and adjusting workloads of field service personnel in daily operations for all customer service and company committed work. The SSA answers a variety of inbound technicians, first responders, and emergency customer calls. This position should be able to handle calls that may require additional research and follow up. The SSA must be analytical, use judgment, and have problem-solving skills that resolve customer inquiries in a timely and accurate manner. This position covers after-hours technician support and maintains 24/7/365 coverage of customer emergency calls
The Planning & Progression department is a centrally-led and regionally-executed operation responsible for receiving, routing and assigning all orders for the Natural Gas Business Unit. This position requires comprehensive knowledge of field operation workflow and independent judgment in order to optimize workloads when the operational environment changes. This position will require the ability to assess the nature of service call or emergency and employ appropriate human relations skills in order to fulfill the accountabilities in a competent manner
Responsible for scheduling service work and emergency response to a 3-state service area which operates on a 24/7/365 schedule
On average, receives approximately 56,000 emergency calls on an annual basis
Responsible for monitoring work flow for approximately 350 Service Technicians
Qualification
Required
HS/GED
Bachelor's Degree
Benefits
Health Benefits
Referral Program
Excellent growth and advancement opportunities
Company
ICONMA
ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
Founded in 2000
1001-5000 employees
H1B Sponsorship
ICONMA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (31)
2023 (26)
2022 (39)
2021 (37)
2020 (69)
Funding
Current Stage
Late StageLeadership Team
Claudine George
Founder and CEO of ICONMA, LLC
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