Liberty Mutual Insurance · 10 hours ago
Bilingual Licensed Customer Service Representative - Remote
United States
Full-time
Remote
New Grad, Entry Level
$38K/yr - $70K/yr
0+ years expLiberty Mutual Insurance is a Fortune 100 company seeking a Bilingual Licensed Customer Service Representative to join their Gold Customer Service team. The role involves providing expert assistance to agents and enhancing customer satisfaction through effective communication and support in a fast-paced environment.
FinanceFinancial ServicesInsurance
Responsibilities
Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes
Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention
Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services
Upholds customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability
Accurately maintains and tracks data across various computer systems
Qualification
Required
Bilingual in Spanish and English
Valid Property & Casualty License or a Personal Lines License
Associate degree in a business-related field or equivalent experience
Minimum of 6 months' related work experience
Ability to review, record, and organize written data from a variety of sources with no pre-established format
Excellent oral, written, and interpersonal communication skills
Capacity to multitask in a structured work environment
Ability to handle confidential and proprietary information
Proficiency with computers
Knowledge and ability to use Microsoft Office tools
Clear understanding of the organization`s policies, standards, and procedures to guide customer interactions
Preferred
Customer service experience
Benefits
Flexible Time Off Annual Accrual - days: 15
Paid, mandatory training lasting approximately 12 weeks
Comprehensive benefits
Workplace flexibility
Professional development opportunities
Opportunities provided through our Employee Resource Groups
Company
Liberty Mutual Insurance
Liberty Mutual Insurance provides a broad range of insurance products and services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$886.84M2025-09-17Debt Financing· $886.84M
Leadership Team
Julie Haase
EVP and Chief Financial Officer, Liberty Mutual Insurance
Joann Gomez
Division Vice President, Risk Management - West Zone
Recent News
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