Hourglass Cosmetics · 17 hours ago
Temporary Customer Service Agent
West Hollywood, CA
Contract
Hybrid
New Grad, Entry LevelHourglass Cosmetics is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance products. They are seeking a Temporary Customer Service Agent with a strong background in makeup artistry to provide personalized beauty guidance and deliver exceptional customer experiences through email and live chat.
Cosmetics
Responsibilities
Provide personalized beauty guidance, shade matching and product recommendations, leveraging your makeup artistry expertise
Deliver memorable VIP-level customer experiences, focusing on loyalty, retention, and creating a sense of exclusivity for each customer
Manage customer inquiries and resolve issues promptly via email and live chat through Gorgias
Maintain accurate records of interactions and escalate complex cases when necessary
Collaborate with internal teams to ensure seamless fulfillment and customer satisfaction
Uphold the Hourglass brand voice and tone in all communications, ensuring every interaction feels elevated and bespoke
Qualification
Required
Professional experience or certification in makeup artistry
Strong understanding of loyalty and VIP customer engagement strategies
Excellent written communication skills for email and live chat
Ability to multitask and work independently in a remote setting
Must be able to work from Corporate Office at least 60% of the time
Preferred
Experience in luxury or beauty industry customer service is a plus
Company
Hourglass Cosmetics
Hourglass Cosmetics is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance products, innovative formulas, and award-winning franchises.
Founded in 2004
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-06-19Acquired
Leadership Team
Carisa Janes
CEO & Founder
Recent News
2025-10-23
Global Cosmetics News
2025-04-01
Company data provided by crunchbase