Klaviyo · 1 day ago
Sr. Implementation Consultant
United States
Full-time
Remote
Mid, Senior Level
$116K/yr - $174K/yr
4+ years expKlaviyo is a company that empowers creators to own their own destiny by making first-party data accessible and actionable. They are seeking a Sr. Implementation Consultant to lead the implementation phase for enterprise customers, ensuring successful project delivery and customer satisfaction through effective management of enterprise-level projects and stakeholder relationships.
AdvertisingAnalyticsE-CommerceMarketing AutomationSoftware
Responsibilities
Partner with Enterprise Sales early in the opportunity cycle to assess customer needs, shape services solutions, and ensure alignment between customer goals and Klaviyo delivery capabilities
Define, craft, and present Statements of Work (SOWs) that clearly articulate scope, deliverables, timelines, dependencies, and success metrics for enterprise engagements
Lead consultative conversations with prospects and customers to clarify business objectives, identify risks, and translate desired outcomes into actionable delivery plans
Effectively implement new customers, leading them through migration, executing on customer use cases and key milestones, and fast-tracking value for enterprise-level accounts
Lead the implementation phase for new customers, including managing enterprise project scope, budget, plan, resources, and timeline
Build strong stakeholder relationships and communicate effectively with internal and external stakeholders to drive the project forward through visibility and accountability to reach customer goals
Lead and collaborate with senior leadership and multiple departments across complex, cross-functional teams to ensure successful project delivery in enterprise environments
Proven ability to engage with and influence C-level stakeholders, ensuring alignment and driving forward complex projects with multiple dependencies
Proven expertise in navigating and managing complex, cross-functional projects across global teams with an emphasis on large enterprise environments
Apply expertise in risk management to identify, assess, and mitigate project risks, ensuring smooth delivery of enterprise projects
Adapt processes to provide a tailored experience for complex environments and meet customer needs while achieving key milestones
Understand each customer’s existing tech stack and make best practice recommendations for their integration with Klaviyo
Apply a core understanding of API and Webhook functionality to help customers achieve key customer use cases utilizing the Klaviyo platform
Monitor implementation health across your book of business to ensure we are fast-tracking value and setting customers up for long-term success
Work closely and proactively with the full Account Team including Solutions Architects, Sales, Customer Success Managers, Deliverability Strategists, and Support in order to drive the implementation, advocate for customers, and achieve customer goals
Regularly update tools and systems without management reminders (project status, risks, timesheets, etc.)
Provide informal coaching and mentorship to other Implementation Consultants, supporting delivery excellence, skill development, and consistent execution across the team
Supports team enablement, sharing best practices, and contributing to internal initiatives or process improvements, as aligned with business needs
Qualification
Required
4+ years SaaS implementation experience
Experienced in defining and presenting Statements of Work and delivery proposals for complex enterprise implementations
Adept at balancing technical depth with commercial clarity, ensuring that proposed engagements drive measurable customer value and delivery feasibility
Skilled in consultative selling and capable of articulating how Services accelerate time to value and business impact
Proven expertise in managing large, enterprise-level projects with multiple stakeholders across diverse teams and departments
A professional with proven expertise in establishing trusted customer relationships across multiple stakeholders on global teams, building partnerships with internal and external teams to drive creative solutions
Well-informed and continuously learning about the evolving martech landscape, surrounding technologies, with an ability to appropriately position Klaviyo value propositions to complex customers
Experienced with implementing Martech solutions leveraging best practices across Email, SMS with a keen understanding of how to leverage a CDP for advanced use cases
Experience customizing implementation processes and strategies to meet the specific needs and scale of enterprise-level environments
An excellent communicator through a variety of channels, demonstrating strong written and verbal skills, and the ability to work effectively represent marketing needs across a variety of audiences (project managers, marketing leads, developers, etc.)
A strong project manager with a track record of independently leading through complexity and driving outcomes on time
Experienced in managing large-scale, integrated tech stacks in enterprise environments and working with a variety of enterprise systems (Financial Force/ Certinia, SFDC)
A strong collaborator with a positive attitude, curiosity, and eagerness to learn, who thrives in a quickly changing environment
Preferred
PMP certification strongly recommended to demonstrate expertise in formal project management processes and methodologies
Interest in mentoring others and contributing to team-level execution and enablement beyond individual delivery
Benefits
Participation in the company’s annual cash bonus plan
Variable compensation (OTE) for sales and customer success roles
Equity
Sign-on payments
A comprehensive range of health, welfare, and wellbeing benefits based on eligibility
Company
Klaviyo
Klaviyo is an automation and email platform designed to help grow businesses.
1001-5000 employees
H1B Sponsorship
Klaviyo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (29)
2023 (24)
2022 (27)
2021 (21)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1.35BKey Investors
ShopifySands Capital VenturesAccel
2025-08-13Post Ipo Secondary· $195.06M
2025-05-14Post Ipo Secondary· $372.95M
2023-09-20IPO
Leadership Team
Andrew Bialecki
CEO
Ed Hallen
Co-Founder, Chief Strategy Officer, Board Member
Recent News
Investing.com
2026-01-03
2025-12-17
Company data provided by crunchbase