ClarityPay · 6 days ago
Product & Platform Monitoring Lead
New York City
Full-time
Onsite
Senior Level
5+ years expClarityPay is a fast-growing fintech company redefining the point-of-sale credit market. They are seeking a Product & Platform Monitoring Lead to ensure the reliability and performance of their fintech products and platforms by monitoring customer journeys, transaction flows, and incident management.
Financial Services
Responsibilities
Monitor end-to-end customer flows (onboarding, underwriting, payments, disbursements, repayments)
Define and track product health metrics such as conversion rates, approval rates, payment success, and drop-offs
Identify customer-impacting issues and coordinate timely resolution and communication
Own real-time monitoring of APIs, services, and third-party integrations
Track availability, latency, error rates, and transaction throughput
Partner with Engineering to define SLIs, SLOs, alerts, and escalation paths
Lead incident detection, triage, and cross-functional response
Run incident calls, document timelines, and drive post-incident reviews
Ensure root causes are addressed and preventive actions are implemented
Monitor operational and transaction-level anomalies (failed payments, reversals, reconciliation breaks)
Support audit, compliance, and risk reporting through control monitoring
Build dashboards and reports for product, engineering, and leadership teams
Partner closely with Product, Engineering, Risk, Finance, and Customer Support
Ensure monitoring and alerting are in place for new product launches and integrations
Qualification
Required
5+ years of experience in fintech, payments, lending, or financial services platforms
Strong understanding of API-based systems and transaction processing
Hands-on experience with monitoring/observability tools (e.g., Datadog, New Relic, Grafana, CloudWatch, Splunk)
Hands-on experience of building and managing MIS and Data reporting tools such as QuickSight, Tableau, PowerBI etc
SQL or basic scripting experience in Python for analysis and reporting
Proven experience managing production incidents in high-availability systems
Strong analytical and communication skills
Preferred
Experience with consumer lending, commercial lending, BNPL, card payments, ACH, or real-time payments
Familiarity with SRE concepts, SLAs/SLOs, and reliability best practices
Company
ClarityPay
ClarityPay is a financial services technology company that offers installment loans to consumers at the point of sale.
11-50 employees
H1B Sponsorship
ClarityPay has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
TTV CapitalOutpost Ventures
2025-07-30Series Unknown
2024-06-01Series Unknown
Recent News
Payments Dive
2025-11-01
2025-10-02
2025-07-31
Company data provided by crunchbase