Hertz · 2 days ago
Customer Service Exit Gate
3830 South 26th Avenue, Dfw Airport, TX, 75261, US
Full-time
Onsite
New Grad, Entry Level
$15.50/hr - $15.50/hrHertz is a leading global vehicle rental company seeking a Customer Service Exit Gate representative. The role involves greeting customers, managing rental processes, and ensuring security measures while providing excellent customer service.
AutomotiveLeisureTransportation
Responsibilities
Greet customers and complete necessary rental information by scanning and checking the rental agreement using the handheld unit, checking customer identification, scanning the vehicle asset tag, and checking the tags to verify the movement of vehicle
Provide optional sales items, as directed by management, while using approved sales techniques to disclose rates, terms and conditions of rental and obtain customer signatures
Maintain location and company security measures to mitigate theft of company assets; perform sight monitoring of lot; ensure smooth transition of vehicles exiting through security gate
Assist customers with directions, and review and resolve rental contract and vehicle issues
Manually log and release vehicles from lot during computer system outages or unavailability
Perform related responsibilities as required or assigned
Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures
Welcome each customer with a smile
Proudly represent Hertz with your professional appearance, language and behavior
Focus on providing a clean and safe vehicle, to every customer, every time
Take ownership of each customer’s service experience by immediately owning and resolving issues
Be proud of our brand and the role you play in our success
Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part
Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight
Build brand loyalty
Utilize company approved sales and service techniques when determining customer wants and needs
Offer optional products to meet customer wants and needs
Prepare all rental and return documents accurately and completely
Qualify each customer using our company rental requirement guidelines
Provide customers assistance with directions, maps, local area information, appropriate service information, etc
Review rental parameters with all customers to ensure a complete understanding of our rates and service charges
Ensure that the return date and time on the rental agreement is accurate
Review all charges at the time of vehicle return
Prepare the Rental Agreement Folder with all required information
Answer the phones to assist customers in a friendly, helpful and prompt manner
Assist customers by effectively resolving all customer service issues
Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required
Qualification
Required
Passion for customer service and attention to detail - Goes the extra mile
Self-motivated to achieve and exceed targeted goals
Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone
Proficiency in English
Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
Work in a fast-paced environment with a variety of tasks
Excellent organizational and time management skills
Demonstrate professionalism and interpersonal skills
Proven experience of working well within a team
100% customer focus, with proven experience within a customer facing environment
Work flexible shifts including weekends and holidays; and work overtime as required
Work outdoors during all weather conditions
Stand for long periods of time
Benefits
Up to 40% off the base rate of any standard Hertz Rental
Medical, Dental & Vision plan options
Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Company
Hertz
Hertz is an airport general use car rental company.
Founded in 1918
10001+ employees
H1B Sponsorship
Hertz has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (62)
2024 (32)
2023 (42)
2022 (31)
2021 (9)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
$2.86B2025-09-25Post Ipo Debt· $375M
2025-06-30Post Ipo Debt· $985M
2024-12-05Post Ipo Debt· $500M
Leadership Team
Wayne West
Chief Executive Officer
Scott M. Haralson
EVP& CFO
Recent News
2026-01-22
2026-01-13
Company data provided by crunchbase