Midtown Athletic Clubs · 13 hours ago
National Membership Director
Greater Chicago Area
Full-time
Hybrid
Director/ExecutiveMidtown Athletic Club is a leader in luxury fitness and tennis experiences, and they are seeking a National Membership Director to lead their membership sales acquisition and onboarding strategy across all clubs. This role focuses on driving sales performance, optimizing lead conversion, and ensuring an exceptional member journey that aligns with Midtown’s brand promise.
FitnessHealth CareSports
Hiring Manager
Paige Bray, MHRM
Responsibilities
Develop and execute a national membership strategy that balances performance with member-centric values
Set clear, inspiring standards for success, focusing on behaviors that create trust and long-term relationships, not just transactions
Use data as a compass, not a hammer, leveraging analytics to guide decisions while preserving a human-centered approach
Build a healthy sales culture rooted in purpose-driven performance, where teams understand the why behind Midtown’s mission
Empower autonomy within clear frameworks, giving teams freedom to innovate while maintaining accountability for results
Create pathways for mastery through continuous learning, coaching, and skill development beyond manufacturing sales, emphasizing consultative conversations and emotional intelligence
Celebrate progress, not just outcomes, and recognizing behaviors that align with Midtown’s values of better than yesterday, win together, glass half-full, passionate about helping others, and kind
Partner with Product and Operations teams to ensure seamless onboarding and engagement strategies
Drive membership onboarding activities to ensure long-term success of new members through high-touch enrollment experiences
Utilize HubSpot and analytics tools to forecast trends and inform strategy without losing sight of the human element
Collaborate with Marketing to optimize lead generation and conversion through digital and in-club channels
Work closely with Marketing, Operations, and Finance to align membership goals with overall business objectives
Represent membership strategy in leadership meetings and contribute to company-wide initiatives
Qualification
Required
Proven experience in multi-site membership sales leadership, preferably in luxury fitness, hospitality, or lifestyle brands
Strong track record of driving acquisition, onboarding excellence and retention of new enrollments through strategic planning and team development
Exceptional leadership, communication, and coaching skills that inspire trust and accountability
Analytical mindset with proficiency in CRM systems and data-driven decision-making
Ability to travel regularly and work across diverse markets (Up to 50% Travel Required)
Ability to give and receive coaching with the understanding that it's through this process that we all grow
Ability to give your very best work every day, understanding that the people all around you will too, and are counting on your for it
Company
Midtown Athletic Clubs
Midtown Athletic Clubs provides Tennis, Fitness, Sports, Recreation, Spa Services, and Group Exercise.
Founded in 1970
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alex Schwartz
Chief Marketing Officer
Matt Tilburg
General Manager
Recent News
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