NuvemRx · 20 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid LevelNuvemRx is a company that helps community health providers simplify pharmacy operations. They are seeking a smart, driven Customer Success Manager to own the customer relationship, ensuring customers realize measurable value from Nuvem’s solutions while identifying opportunities for expansion.
Health CareHospital
Responsibilities
Own a portfolio of customers and ensure delivery of measurable outcomes aligned to each client’s goals
Deliver quarterly customer outcome scorecards that clearly articulate performance, insights, and value realized
Develop and maintain Customer Success Plans that align customer objectives with Nuvem’s solutions and strategic direction
Lead Quarterly Business Reviews (QBRs) focused on outcomes, insights, risks, and forward-looking opportunities
Monitor customer health indicators, engagement trends, and sentiment to proactively identify risk
Execute defined retention and save playbooks for at-risk accounts in partnership with Customer Success leadership
Ensure customers are positioned for predictable, on-time renewals through early value articulation and proactive engagement
Maintain consistent executive-level engagement with customers to reinforce partnership and confidence
Identify and pursue upsell and expansion opportunities within existing accounts, aligned to customer needs and value realization
Partner with Sales to support expansion execution and ensure continuity across renewals and growth motions
Build and maintain a qualified pipeline of expansion opportunities within the assigned portfolio
Clearly articulate the value of additional solutions, services, or capabilities to support customer growth
Maintain accurate and up-to-date customer records, success plans, health indicators, and opportunity tracking within Salesforce and Customer Success tools
Follow defined engagement cadences and success frameworks based on customer tier and segmentation
Support company initiatives such as Polaris and renewal programs through disciplined customer engagement and value storytelling
Contribute feedback and insights to Customer Success leadership to improve frameworks, scorecards, and customer programs
Qualification
Required
Growth company DNA as described above
Highly organized, proactive, and comfortable managing multiple priorities
A track record of consistently delivering results against quarterly and annual goals
Excellent written and verbal communication skills, with the ability to clearly understand and explain complex concepts in a simple and concise manner in executive-level discussions
Proven ability to manage complex customer relationships and drive retention and growth
Strong analytical and consultative skills with the ability to translate data into customer value narratives
Bachelor's degree or higher from a selective college or university, or similarly developmental and distinguished life experience
The ability to successfully work on a remote-based team with a willingness to travel up to 15-20% of the time
Preferred
Experience with CRM tools such as Salesforce
Familiarity with healthcare, pharmacy, PBM, or 340B environments
Experience working within tiered customer engagement or segmentation models
Background in growth-oriented customer roles with upsell or expansion responsibility
Benefits
High Earning Potential
Flexible work arrangements and a remote-first work environment (for select positions)
Recurring company gatherings throughout the year to promote connection and collaboration
Unlimited Paid Time Off
Paid holidays
Paid family and medical leave, including paid parental leave
Fully covered medical, dental and vision benefits for employees
Company sponsored 401(k) with a match
Life and long-term disability coverage
Employee assistance program
Company
NuvemRx
NuvemRx is a pharmacy services company dedicated to serving community health providers.
Founded in 2014
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Seidelmann
Chief executive officer
Michael Korthuis
Chief Technology Officer
Recent News
2025-12-11
2025-09-01
Company data provided by crunchbase