TRANZACT · 1 week ago
Sales Performance Manager
Charlotte, NC, USA
Full-time
Onsite
Mid, Senior Level
2+ years expTRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. The Sales Performance Manager is responsible for driving performance, development, and quality outcomes across a team of Member Care Representatives, focusing on coaching, compliance, and creating a high-performance culture that prioritizes customer satisfaction and productivity.
AdvertisingDirect SalesInsurance
Responsibilities
Directly manage and support a team of Sales Agents to deliver outstanding customer service and meet performance goals
Coach, mentor, and develop team members through regular feedback, one-on-ones, performance reviews, and tailored development plans
Monitor team performance, ensuring adherence to KPIs such as call quality, productivity, customer satisfaction (CSAT), and compliance metrics
Identify training needs and partner with internal teams to deliver targeted training programs
Drive a performance-driven culture by setting clear goals, recognizing achievements, and addressing performance concerns proactively
Participate in the hiring, onboarding, and continuous development of new team members
Collaborate cross-functionally with Quality Assurance, Training, and Workforce Management to optimize team performance
Provide regular reporting and insights on team metrics, identifying trends and recommending actions to improve results
Lead performance improvement plans (PIPs) when necessary and maintain accurate performance documentation
Support change management initiatives and communicate updates clearly to ensure team alignment
Take ownership of special projects or initiatives assigned
Qualification
Required
2+ years of call center leadership experience required
Bachelor's degree or equivalent work experience
1+ years of experience in a direct supervisory role
Prior experience coaching and managing performance of customer service or sales teams
Strong interpersonal and communication skills, with the ability to lead, coach, and influence others effectively
Self-motivated with a proven ability to drive performance while maintaining high standards of quality and service
Detail-oriented with strong organizational and problem-solving skills
Strong analytical and conflict resolution skills
Adept at managing through change in a fast-paced, high-volume environment
Preferred
Experience launching or scaling new teams, programs, or initiatives is a strong plus
Understanding life insurance, Medicare and Medicaid regulations, and healthcare industry best practices a plus
Company
TRANZACT
TRANZACT is a provider of sales and marketing services to insurance companies.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-10-01Acquired
Leadership Team
Mitchell Ginzburg
Chief Operating Officer
Recent News
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2025-01-06
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