Howmet Aerospace · 5 days ago
Deskside Support Tech
Kingston, NY
Full-time
Onsite
Entry Level
$65K/yr - $75K/yr
2+ years expHowmet Aerospace is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. They are seeking an experienced Deskside Support Technician to provide technical assistance and maintenance for end user computing environments in their Kingston, NY facility.
AerospaceManufacturingTransportation
Responsibilities
Install, configure, and troubleshoot Windows desktop operating systems, laptops, mobile devices, and application software
Support Office 365, Teams, printing, label printing, and peripheral devices
Maintain, troubleshoot, and support shop-floor hardware including industrial PCs, handheld scanners, and label printers
Perform device imaging, configuration, deployment, and lifecycle management
Troubleshoot end-user network connectivity including wired, wireless, and GlobalProtect VPN issues
Respond to end-user issues via phone, email, walk-up support, and ServiceNow tickets
Document all work in ServiceNow with timely updates following departmental SLAs and ticketing standards
Maintain asset inventory for hardware, software, and peripherals
Assist with new user onboarding, account setup, MFA support, and workstation configuration
Ensure compliance with Howmet cybersecurity, data handling, and device security policies
Provide basic printer support, including troubleshooting issues and replacing toner and paper as needed
Provide exceptional customer service and communicate clearly with both technical and non-technical users
Occasional after-hours support may be required during outages, updates, or production-critical issues
Qualification
Required
High School Diploma or GED from an accredited institution
2+ years of IT support, helpdesk, or deskside support experience
Strong interpersonal and customer service skills with ability to support users at all levels
Effective verbal and written communication skills
Ability to lift up to 30 lbs
Proficiency with Microsoft Windows, Office 365, Teams, and common desktop technologies
Experience deploying and supporting PCs, peripherals, and printers
Basic understanding of networking concepts (DHCP, DNS, Wi-Fi, VPN)
Ability to follow ticketing discipline and meet communication expectations within ServiceNow
Must be able to obtain lawful access to export-controlled items. This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items
Preferred
Bachelor's degree in computer science/IT/IS, Business, Math, Engineering, Finance, Economics or Accounting from an accredited institution
CompTIA A+
2 years' experience in IT Operating Systems, collaboration tools, and network topologies
2 years' experience with Active Directory, Azure AD, MFA, and basic account administration
2 years' experience with IT Support Chains
Benefits
Health insurance (medical, dental, vision)
Excellent 401k matching program
Paid holidays and vacation
Company
Howmet Aerospace
Howmet Aerospace produces jet engine components, aerospace fasteners, and forged wheels for aerospace and defense applications.
10001+ employees
H1B Sponsorship
Howmet Aerospace has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (4)
2021 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1B2025-11-03Post Ipo Debt· $500M
2024-08-08Post Ipo Debt· $500M
2016-10-21IPO
Leadership Team
Lola Lin
Executive Vice President, Chief Legal Officer and Corporate Secretary
Jarrod Veal
Senior Human Resources Business Partner
Recent News
2026-01-11
Benzinga.com
2026-01-04
Company data provided by crunchbase