Citizens · 2 days ago
Senior Business Analyst – Business & Commercial Universal Porta
200 Station Drive, Westwood, MA, 02090, US
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
8+ years expCitizens is a financial institution providing banking services, and they are seeking a Senior Business Analyst for their Business & Commercial Universal Portal. The role involves leading the strategic direction of the portal, overseeing business analysis, and ensuring enhancements align with business objectives and client needs.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Lead the strategic direction and roadmap for the Business & Commercial Universal Portal, ensuring alignment with commercial banking goals and client requirements
Oversee business analysis for portal enhancements, new features, and integrations, translating business needs into actionable requirements for technology teams
Monitor industry trends (open banking APIs, embedded finance, authentication security, AI) to inform portal strategy and innovation
Facilitate cross-functional collaboration with product, engineering, design, marketing, sales, customer service, and compliance teams
Engage with internal and external stakeholders to gather feedback, prioritize features, and ensure business objectives are met
Capture, analyze, and document business requirements for portal content, SSO integrations, and API enablement
Maintain integrity of requirements throughout the project lifecycle, ensuring traceability and alignment with business goals
Validate product releases in the different environments (SIT, QA, Prod)
Partner with legal and compliance teams to navigate regulatory and security requirements related to digital banking, APIs, portal content, and SSO
Oversee vendor relationships and ensure third-party solutions meet Citizens’ standards
Define and monitor key performance indicators (KPIs) for portal adoption, client satisfaction, and business impact
Conduct market research, competitor analysis, and customer feedback analysis to identify opportunities for portal improvement and differentiation
Qualification
Required
Bachelor's degree in Business, Finance, Technology, or related field; Master's degree or MBA preferred
8+ years of experience in business analysis, product management, QA leadership, or IT program leadership within financial services
Proven track record managing large-scale digital platforms or portals
Strong technical background with expertise in authentication security, SSO, MFA, biometrics/passwordless solutions, and open banking APIs
Deep understanding of commercial banking products, operations, and client needs
Demonstrated ability to lead cross-functional teams and drive strategic initiatives
Strong analytical, communication, and stakeholder management skills
Preferred
Experience with API-based solutions, and portal content management
Familiarity with Citizens' commercial banking ecosystem and Treasury Solutions
Advanced proficiency in project management
Creative thinking, problem solving, and ability to balance detail orientation with strategic vision
Experience with agile development methodologies preferred
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
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