Corpay · 2 days ago
Hotel Account Specialist
Wichita, KS, USA
Full-time
Onsite
Entry Level
1+ years expCorpay is looking to hire a Hotel Account Specialist within their CLC division located in Wichita, KS. In this role, you will manage hotel relationships and provide support to vendors while ensuring compliance with contractual terms and enhancing customer service experiences.
Financial ServicesFinTechPaymentsRisk Management
Responsibilities
Managing hotel relationships within the network
Conducting Onboarding Training for newly sourced vendors
Reviewing/confirming contractual terms and conditions with management or staff
Creating portal logins for vendors
Selling Corpay optional programs when necessary
Providing support on Web CheckINN Portal
Conducting or reviewing training with vendors as needed
Responsible for Payment Solutions for each vendor
Resolving Customer disputes and handling accordingly
Having the ability to de-escalate calls
Handling customer service complaints by providing solutions, often within a time limit to ensure the customer is satisfied
Working with colleagues when necessary to resolve customer complaints
Learning to identify customer needs or desires to recommend the appropriate product or service
Handling compliance concerns and resolve accordingly
Assisting with billing reconciliation for vendors
Answering 3 inbound phone queues and providing customer service
Making outbound calls to assigned Region
Assisting in making CLC hotel reservations for customers
Communicating methods required either via phone or email to vendors
Covering front office reception as needed
Maintaining Excel spreadsheets to perform job tasks
Conducting shop calls of vendors
Performing other duties or Special Project as assigned by the Customer Focus Group Director and/or Vice President of Lodging
Qualification
Required
1+ years of experience with customer service or hotel front office preferred
Proficient with Microsoft Word and Excel
Communication skills like a pleasant demeanor and ability to work with multiple personalities
Attention to detail to be able to provide written communication to vendors
Patience to be able to stay calm in an intense environment
Ability to multitask since some skills will require Customer Service Representative to communicate with multiple customers at one time
Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner
Able to maintain a high level of confidentiality
Adaptability and flexibility in order to deal with different customers and needs in a short period of time
The need to be focused, detail-oriented, and self-motivated
Superior verbal and written communication skills; excellent interpersonal skills
Ability to work well in a team environment
Benefits
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Company
Corpay
Corpay provides online payment solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Shanahan
SVP, Strategic Partner Group
Jason Haney
Vice President - Strategic Partners Group
Recent News
Seeking Alpha
2025-03-18
Business Wire India
2025-02-21
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