Mitsubishi Electric Trane US · 1 month ago
Senior Account Manager, Service
Cypress, CA
Full-time
Onsite
Mid, Senior Level
$111K/yr - $153K/yr
3+ years expMitsubishi Electric Trane US is seeking a Senior Account Manager for their Southern California Branch. The role focuses on managing, sustaining, and growing service sales and maintenance interests, ensuring customer satisfaction and account retention through proactive management and excellent customer relations.
ElectronicsHeating Ventilation and Air Conditioning (HVAC)IndustrialManufacturing
Responsibilities
Achieve established service sales goals and objectives for account retention, open order sales, foreign maintenance acquisition, NCS conversion, etc
Ensure all maintenance contracts are current and not exposed to unnecessary risk. Proactively and expeditiously convert/roll over pending or expiring maintenance contracts. Recognize signs of potential cancellations and act to prevent them
Prepare maintenance estimates, open order proposals, repair proposals, etc, and present same to customers
Recognize competitive advantages and use those to assist in selling the premium service that we offer
Manage and develop excellent customer relations and ensure company interests are maximized in the area
Respond quickly, professionally and positively to all customer needs and concerns
Work to continually gain technical knowledge on elevator/escalator operations
Build industry knowledge, particularly in dynamic regulatory areas
Assist with collections and maintenance of accounts to ensure minimal receivables
Maintain accurate data entries, reports as required
Participate in continuous improvement programs/tasks
Review all billables and escalations monthly for accuracy
Diligently enter data and utilize Salesforce per company policy and guidelines
Participate in Vision Committees and process
Engage in Corporate Social Responsibility activities where possible
Perform other job functions as assigned
Qualification
Required
4 year college degree or equivalent preferred
Minimum of 3 years of B2B Sales, Construction Industry, Services Industry, and/or Commercial/Retail Real Estate
Prior experience in a sales and/or customer service environment preferred
General knowledge of vertical transportation industry preferred
Excellent written and oral communication skills
Strong customer service and people skills
Ability to handle adversity calmly and function with a high sense of urgency
Working knowledge in MS Office including Word, Outlook, EXCEL, and PowerPoint. MS Project knowledge beneficial
Salesforce application experience
Benefits
Commissions based on achieving individual performance and/or sales metrics
Incentive compensation
Discretionary awards
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits, such as vacation, sick time, and parental leave
Company
Mitsubishi Electric Trane US
Formed in 2018, Mitsubishi Electric Trane HVAC US LLC (METUS) is a leading provider of heat pumps and VRF HVAC systems in the United States and Latin America.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tim Vordenbaumen
Chief Financial Officer
Recent News
2025-12-12
Company data provided by crunchbase