Facilities Operations Analyst (Call Center Support) jobs in United States
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Lockheed Martin · 12 hours ago

Facilities Operations Analyst (Call Center Support)

Lockheed Martin is seeking a Facilities Operations Analyst responsible for operating the Facilities Call Center and supporting maintenance operations. The role involves monitoring calls and messages, responding to requests, and maintaining customer service relationships.

AerospaceCyber SecurityMachinery ManufacturingMilitaryNational SecurityRemote SensingSecurity
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Growth Opportunities

Responsibilities

Monitoring and answering all calls and TEAMS messages to the Help Desk center
Answering emails via the organization resource account
Monitoring and responding to the Site Assistant Manager (SAM) request
Supporting the Facilities website for updates and other information
Contacting the appropriate POCs for emergencies
Customer Service relationships and communications
Tracking of performance metrics

Qualification

CMMSShare PointTableauAsset ManagementPurchasingCustomer ServiceCommunicationFlexibility

Required

Ability to utilize the CMMS system, phone, computer and other systems for creating, monitoring and communication of work orders and other operational needs
Monitoring and answering all calls and TEAMS messages to the Help Desk center
Answering emails via the organization resource account
Monitoring and responding to the Site Assistant Manager (SAM) request
Supporting the Facilities website for updates and other information
Contacting the appropriate POCs for emergencies
Customer Service relationships and communications
Tracking of performance metrics

Preferred

Experienced with a computerized maintenance management systems (CMMS)
Experience with Share Point and/or web site development
Experience with purchasing and ordering maintenance related parts and services
Experience in working in fast paced environment with diverse disciplines
Experience with Asset Management and FCA processes
Experience with Tableau
Flexible with schedule for emergency support

Company

Lockheed Martin

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Lockheed Martin is a global security and aerospace company that specializes in advanced technology systems, products, and services. It is a sub-organization of Lockheed Martin.

Funding

Current Stage
Public Company
Total Funding
$6.06B
Key Investors
Air Force Research Laboratory
2025-12-05Post Ipo Debt· $3B
2025-08-28Post Ipo Debt· $3B
2023-11-13Grant· $33.7M

Leadership Team

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Jim Taiclet
Chairman, President & CEO
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Craig Martell
Chief Technology Officer
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Company data provided by crunchbase