Instacart · 1 day ago
Senior Researcher (L5) - Shopper & Fulfillment
United States
Full-time
Hybrid
Senior Level
$139K/yr - $146K/yr
5+ years expInstacart is transforming the grocery industry by providing essential services for grocery delivery. They are seeking a Senior Researcher to own the research roadmap for Shopper & Fulfillment, collaborating with cross-functional teams to drive insights that improve shopper experience and operational efficiency.
Delivery ServiceE-CommerceGroceryShopping
Responsibilities
Own and drive the research roadmap for Shopper & Fulfillment; partner with cross-functional leaders to align on priorities, timelines, and success criteria
Plan and execute mixed-method studies (generative, foundational, and evaluative) that inform product strategy, design decisions, and go-to-market plans
Synthesize insights into clear narratives and frameworks that translate into product requirements and measurable business outcomes
Lead and socialize foundational research programs whose findings scale across multiple teams, creating shared understanding and direction
Build strong relationships across Product, Design, Engineering, Data Science, Operations, Marketing, and Business Development to ensure insights drive decisions
Conduct field research in stores, warehouses, and delivery environments as needed; this role may require up to one week of travel per month to field sites
Qualification
Required
5+ years of applied user/UX/product research experience owning end-to-end studies (planning, execution, analysis, and socialization) in a technology, marketplace, logistics, or related context; willingness and ability to travel up to 25% for field work
Bachelor's degree in Psychology, Cognitive Science, HCI, Human Factors, Anthropology, Design, or a related field; or 4 additional years of directly related research experience in lieu of a degree
Proficiency with qualitative and quantitative methods, including (as applicable) contextual inquiry, in-depth interviewing, diary studies, usability testing, survey design and analysis, and mixed-method triangulation
Demonstrated experience defining multi-quarter research roadmaps, driving prioritization, and influencing product strategy with cross-functional partners (Product, Design, Engineering, Data Science)
Ability to analyze product usage data and integrate findings with qualitative insights; proficiency with SQL, R, or Python for analysis, and a portfolio or case studies demonstrating 3+ impactful projects
Preferred
Advanced degree (MA/MS/PhD) in a relevant field
Experience researching marketplace, fulfillment/logistics, gig economy, retail, or grocery domains
Track record leading foundational research programs that produce frameworks, journey maps, service blueprints, or mental models used across organizations
Experience with research operations, repositories, democratization/enablement, and mentoring peers or partners on research best practices
Comfort with experiment design and A/B testing concepts; strong workshop facilitation and storytelling skills in fast-paced, ambiguous environments
Benefits
New hire equity grant
Annual refresh grants
Company
Instacart
Instacart is an online grocery platform that offers same-day delivery and pickup services for retailers and consumers.
1001-5000 employees
H1B Sponsorship
Instacart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (156)
2024 (173)
2023 (111)
2022 (159)
2021 (170)
2020 (59)
Funding
Current Stage
Public CompanyTotal Funding
$2.92BKey Investors
T. Rowe PriceTiger Global ManagementD1 Capital Partners
2023-09-19IPO
2021-11-01Private Equity· $232M
2021-09-05Secondary Market
Leadership Team
Chris Rogers
Chief Executive Officer
Brandon Leonardo
Co-Founder
Recent News
The Journal Record
2026-01-18
2026-01-16
Company data provided by crunchbase