Combined Communications Inc. · 23 hours ago
Customer Experience Advocate (3rd Shift) - KENTUCKY (Remote)
United States
Full-time
Remote
New Grad, Entry Level
$14/hr - $19.35/hrCombined Communications, Inc. is seeking dedicated and enthusiastic Customer Experience Advocates to join their dynamic team. This role involves being the first point of contact for clients and delivering exceptional support to ensure a positive customer experience.
Field SupportTechnical SupportTelecommunications
Responsibilities
Answer and dispatch customer telephone calls (<200 calls daily avg)
Monitor email and reply accordingly
Monitor and communicate through web chat
Ensure quality service by following company policies and standards as well as adhering to compliance standards
Attend work on a regular and predictable basis
This job does require the employee to sit or stand for extended periods of time
Training and mentoring could occur virtually, through telephone call and/or email and messaging
Qualification
Required
Ability to type at least 40 words per minute
High school diploma or General Education Degree (GED) required
Excellent verbal and written communication skills
Demonstrate excellent phone etiquette and typing skills
A positive attitude, strong problem-solving skills and the ability to work collaboratively within a team are essential for success in this role
Strong computer skills with the ability to navigate multiple software applications efficiently
Private and secure workspace (HIPAA Compliant)
Internet: high speed (min. 25mbps), hard wired (not wireless)
Processor: Modern multi-core CPU recommended
Memory: 4 GB+ of RAM
Browser: Chrome or Microsoft Edge
Operating System: Windows 10 version 1703 or newer
Monitor: dual monitors each capable of displaying 1024x768 pixels
Sound: sound card installed (standard in most computers)
Virus Protection: up-to-date antivirus protection installed, always scan mode
Mic & Speaker/Headset: capability through USB ports
Accessories: mouse, keyboard (PC/104), webcam
Benefits
Work from home
Company
Combined Communications Inc.
Combined Communications Inc. is a telecommunications company based out of United States.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase