Equinix · 1 day ago
Principal Technology Program Manager
Dallas, TX
Full-time
Hybrid
Lead/Staff
$136K/yr - $204K/yr
10+ years expEquinix is the world’s digital infrastructure company®, focused on enabling innovations that enhance connectivity. The Principal Technology Program Manager will architect and execute the customer journey for transitioning to next-generation networking, ensuring minimal friction and maintaining service continuity during large-scale migrations.
Telecom & CommunicationsCloud ComputingSoftwareInformation TechnologyCloud Data ServicesData CenterInfrastructureInternet
Responsibilities
Define the Journey: Design the end-to-end customer migration lifecycle, from initial notification and technical validation to cutover and post-migration support
Act as the 'Voice of the Customer' within the engineering and networking organizations to ensure technical decisions prioritize service continuity and ease of transition
Identify potential 'high-touch' customers and complex topologies, developing bespoke migration paths to prevent churn
Lead a cross-functional squad including Network Engineering, Product Management, Customer Engineering, Sales, and Operations without direct reporting lines
Communicate complex technical roadmaps and migration risks to executive leadership, ensuring alignment on resource allocation and 'stop-ship' criteria
Develop automated or repeatable frameworks to handle the migration of thousands of virtual circuits and ports across global metros
Lead 'War Room' sessions for migration anomalies and drive Root Cause Analysis (RCA) to refine the process for subsequent waves
Qualification
Required
Deep understanding of Layer 2 and Layer 3 networking, including BGP, VLANs, VXLAN, MPLS, and Virtual Circuits
Experience with SDN (Software Defined Networking) and the transition from hardware-centric to API-driven networking architectures
10+ years of Program Management experience, with a proven track record of leading large-scale customer migrations at a major Cloud Service Provider (CSP), Hyper-scaler, or Tier-1 Telco
Experience managing 'unplanned' or high-impact technical debt initiatives that require significant roadmap negotiation
Exceptional ability to drive consensus among engineering teams with competing priorities
Ability to translate deep technical infrastructure changes into clear, value-based communications for non-technical customer stakeholders
Proficiency in using telemetry and data visualization to track migration progress and identify bottlenecks in real-time
Preferred
Experience with Equinix Fabric or similar interconnection platforms
Prior experience in a Customer Engineering or Solutions Architecture role
Background in managing 'Novation' or 'Org Merge' complexities during infrastructure transitions
Benefits
Employee Assistance Program
Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
Company
Equinix
Equinix is an internet company that provides data center services for companies, businesses, and organizations.
10001+ employees
H1B Sponsorship
Equinix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (113)
2024 (157)
2023 (117)
2022 (121)
2021 (179)
2020 (122)
Funding
Current Stage
Public CompanyTotal Funding
$4.27BKey Investors
Elliott Management Corp.Crosslink Capital
2025-11-19Post Ipo Debt· $498.42M
2025-07-22Post Ipo Equity
2025-03-17Post Ipo Debt· $375.86M
Leadership Team
Adaire Fox-Martin
Chief Executive Officer & President
Keith Taylor
Chief Financial Officer
Recent News
2026-02-08
Business News Americas
2026-02-04
Company data provided by crunchbase