City of Boulder · 18 hours ago
Recreation Member Service Representative II
Boulder, CO
Full-time
Onsite
New Grad, Entry Level
$17.55/hr - $24.57/hr
0+ years expThe City of Boulder is seeking a Recreation Member Service Representative II to provide exceptional customer service to patrons at their recreation facilities. The role involves cash handling, operating the registration system, and assisting with program registrations and facility rentals.
Government Administration
Responsibilities
Provides excellent customer service to the patrons of the recreation facilities. This includes the following:
Interacts with the Department of Parks and Recreation customers by greeting patrons, answering phones, providing information about services and programs, checking in patrons and checking out equipment
Communicates effectively with facility patrons in person and over the phone to market and promote Parks and Recreation Programs and services, which may include giving tours and preparing flyers
Operates the registration system, including Point of Sale, Membership/Pass Validation, Facility Reservation and Program Registration. This includes the following:
Registers participants for activities and has a strong knowledge of all program areas
Maintains course waitlists in registration system
Assists patrons with rentals of the facility, including birthday parties, meetings and special events
Performs cash handling in accordance with the City and Department policies and internal controls and is able to accurately balance cash drawer and provide accurate change. Able to understand and trouble shoot accounting transactions in the registration system
In the event a standard Recreation Member Service Representative III or IV is unable to work, may be designated to serve in a substitute capacity as a Lead worker
Resolves customer concerns, incidents and program issues as they occur
Completes accident and incident reports as necessary
Report facility issues and monitoring facility by periodic building walk-throughs
Able to open and close the facilities at which they work
Provides direction and assistance to other front desk employees
Provides general direction to custodial staff as needed on a daily basis
Performs related duties as required to meet the needs of the city
Qualification
Required
Ability, interest, and desire to provide excellent customer service in person and on the telephone
Ability and willingness to work a flexible schedule including weekends and evenings
Skills that can be demonstrated in excellent interpersonal relations, including the ability to establish and maintain effective working relationships with diverse people in an organizational context
Have and maintain acceptable background information, including criminal conviction record and credit history
High School diploma or equivalent, with a minimum six months of customer service experience
Receptionist and cash handling experience
Current First Aid/AED and CPR certifications within 90 days of hire
Preferred
Experience working for a public or private recreation facility
Experience with the Active registration system
Experience with Microsoft Office
Bilingual in English and Spanish (Conversational level in Spanish)
Company
City of Boulder
The City of Boulder's use of external social media Web sites is provided as a public service.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Joel Wagner
Interim CFO
Recent News
2025-12-20
2025-12-02
2025-09-24
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