Delta Community Credit Union · 6 days ago
Card Service Advisor
Atlanta, GA
Full-time
Hybrid
Entry, Mid Level
2+ years expDelta Community Credit Union is committed to excellence and has earned the trust of its employees and members. The Card Services Advisor provides first-tier support for card-related inquiries, processes fraud and dispute claims, and performs maintenance tasks while adhering to regulatory standards.
BankingFinanceFinancial ServicesInsurance
No H1B
Responsibilities
Process all aspects of the cardholder transaction fraud and/or dispute cycle including chargebacks, adjustments, representments, pre-arbitration and compliance
Review daily incoming fraud/dispute claims and effectively distribute new and existing follow-up cases among staff
Input of fraud claims into Visa DPS and dispute claims into Accelerant to ensure sensitive chargeback timelines are met
Perform GL entries which include but are not limited to fraud/dispute claims, daily card exception items and debit/credit card fee adjustments
Analyze claims to identify fraud trends and work with Risk Analyst and Manager to mitigate losses
Process incoming lockbox credit card payments
Process file maintenance requests such as debit/credit card closures, lost/stolen replacement and name/address changes
Monitor daily reports and complete transaction adjustments utilizing various processing systems
Assist members with credit/debit reward redemption issues
Perform verification of members implementing mobile wallet tokenization applications
Respond timely to various member inquiries through the online Message Center application
Assist management with department process and procedure improvements
Participate in training sessions and webinars to stay abreast of card industry product enhancements and chargeback rules/regulations
Qualification
Required
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
High School Diploma or equivalent
2+ years' operational experience in a credit union or financial institution
High degree of accuracy with ability to maintain volume standards
Good oral and written skills and ability to communicate effectively with internal and external customers
Ability to organize and prioritize work in a fast-paced, changing environment
Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations
Preferred
Bachelor's degree in finance, Business Administration or related field
4+ years' operational experience in a credit union or financial institution
Knowledge and experience with chargeback, fraud claim, and/or the dispute processes
Experience with Symitar, Visa Online, VISA DPS and CATS applications
Benefits
Medical, Dental and Vision Coverage
Basic Life and Accidental Death & Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
Supplemental Insurance or Voluntary Insurance
401(k) Plan with Company Match
Vacation, Holidays and Personal Time Off
Paid Maternity and Paternity Leave
Pre-tax Health and Dependent Care Spending Accounts
Benefit Choice Program
Health Reward Dollars
Discount on Gym Reimbursement and Identity Theft Programs
Legal Services
Company
Delta Community Credit Union
Delta Community Credit Union is a finance company that focuses on auto and home loans, personal, business, investment and insurance plans.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Hank Halter
Chief Executive Officer
Abdul Hussain
Vice President & Chief Information Security Officer (CISO)
Recent News
2026-01-03
2025-10-09
2025-09-17
Company data provided by crunchbase