Mondo · 11 hours ago
Technical Support Specialist
Irving, TX
Contract
Onsite
New Grad, Entry Level
$25/hr - $30/hrMondo is a company supporting a government-regulated business unit, and they are seeking a Technical Support Specialist. This role involves providing technical assistance, troubleshooting user issues, and ensuring proper escalation of complex problems to senior engineers.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Perform password resets and account unlocks through Active Directory
Troubleshoot and resolve issues related to M365, Zebra/Thermal printers, and workstation performance
Provide excellent customer service to internal users
Escalate unresolved technical issues appropriately to senior engineers
Manage support requests through a ticketing system (SysAid experience preferred but not required — experience with any helpdesk tool is acceptable)
Qualification
Required
Technical assistance from Level 0 through advanced Level 2 support
User account maintenance
Workstation troubleshooting
Timely escalation of complex issues to senior engineers
Perform password resets and account unlocks through Active Directory
Troubleshoot and resolve issues related to M365, Zebra/Thermal printers, and workstation performance
Provide excellent customer service to internal users
Manage support requests through a ticketing system
M365 administration and user support
Active Directory management (password resets, group policies, permissions)
Printer troubleshooting (Zebra and Thermal)
Basic networking knowledge (IP, connectivity, VPN)
General workstation setup and diagnostics
Preferred
SysAid experience preferred but not required — experience with any helpdesk tool is acceptable
Benefits
This role is eligible to enroll in both Mondo's health insurance plan and retirement plan.
Mondo defers to the applicable State or local law for paid sick leave eligibility
Company
Mondo
Mondo is a staffing firm that focuses and specializes on niche IT, Tech, and digital marketing.
Founded in 2000
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-12-10Acquired
Leadership Team
Meagan Humphrey
SVP, Operations
Stephanie Wernick Barker
President
Recent News
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