Bluepeak · 2 weeks ago
Field Operations Supervisor
Grand Forks, North Dakota, United States
Full-time
Onsite
Entry, Mid Level
2+ years expBluepeak is a company focused on providing high-quality fiber internet connections to communities. They are seeking a Field Operations Supervisor to oversee installation and repair technicians, ensuring compliance with quality and customer service standards, and managing daily workloads to maintain prompt service.
InternetNetwork HardwareResidentialTelecommunications
Responsibilities
Supervises trouble-shoot and repair problems with technicians to ensure compliance with company guidelines regarding quality, customer service, safety, work-order completion and closeout and productivity requirements
Assists in the training and development of technicians and keeps abreast of the most current technology in the telecommunications industry
Schedules technicians so that coverage is at a maximum during peak hours to maintain prompt service; manages and reassigns daily workload to maximize on-time arrivals
Assists Manager of Field Operations to ensure that any errors in installation or service are promptly resolved
Maintains accurate time and attendance reporting
Assists in developing, recommending and administering technical operations policies and procedures and maintains regular quality audits and safety audits for compliance
Ability to effectively communicate with customers, management, employees and installation and service partners (contractors)
Assists in the development and management of the department’s operating budget in accordance with corporate guidelines
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Works with managers, supervisors and employees to promote a positive attitude and good employee morale
Maintains a professional appearance and appropriate behavior at all times
Maintains good attendance
All other duties as assigned
Qualification
Required
Position requires a high school diploma or equivalent
Basic knowledge of electronics and working knowledge of the operation are required
Basic working knowledge of email, Excel and internet required
Ability to work while standing most of the time
Ability to walk or work over all types of terrain, in all types of weather
Ability to carry tools and equipment including gaffs, ladders, tool belts
Ability to work in tight spaces while bending, twisting and reaching
Ability to climb poles using gaffs hooks and climbing belts
Ability to carry, climb and operate extension ladder (approx. 28' & 75lbs)
Ability to differentiate between different sizes and colors of wires
Ability to perform work in elevated places (i.e., roofs and utility poles)
Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
Ability to work with small components
Ability to use close vision, peripheral vision and adjust focus
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
Ability to lift up to 90 pounds
Physically able to operate computer equipment and test equipment
Ability to work in environments that may have dust, dirt, noise, insects and cleaning solutions
Ability to work safely near power lines and electrical equipment
Ability to drive Company vehicles in a safe manner
Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position
Preferred
Two to four years of experience and related associates degree (or equivalent in training and experience) is preferred
Benefits
Competitive Compensation + Annual Bonus Eligibility
Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
Professional Development with an Emphasis on Internal Promotion
Employee Discounts on Bluepeak Services, Including Internet
Company
Bluepeak
Bluepeak is a telecommunications company that offers cable tv, internet, and digital phone services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Ares Management
2024-02-29Private Equity
2020-10-19Acquired
2014-01-01Private Equity
Leadership Team
Billy Parker
Vice President, Business & Connected Properties
Recent News
AltAssets Private Equity News
2025-05-17
2025-05-16
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