Flex-N-Gate · 2 days ago
Information Technology Technician
Battle Creek, MI
Full-time
Onsite
Entry Level
2+ years expFlex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in 'Automotive News.' The Information Technology Technician’s role is to ensure proper computer operations so that end users can accomplish organizational tasks, including resolving help requests and providing hands-on assistance at the desktop level.
AutomotiveLogisticsManufacturing
Responsibilities
Evaluate documented resolutions and suggest ways to prevent future problems
Field incoming help requests from end users via telephone, email and text in a courteous manner
Document all pertinent end user problem or issue
Escalate problems (when required) to the appropriate experienced technician
Record, track, and document - help desk request, problem-solving process, including all successful and unsuccessful decisions made, and brief IT Support Supervisor on final resolution
Use only approved diagnostic utilities to aid in troubleshooting
Access approved software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Identify and learn appropriate software and hardware used and supported by the organization
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
Test fixes to ensure problem has been adequately resolved and report all finding and final resolutions
Perform post-resolution follow-up, with users and supervisor
Available for support calls 24/7
Qualification
Required
High School diploma or equivalent
2 to 4 year work experience in related field required
Recommended certificates in information systems
Recommended completion of a one-year college level curriculum
Knowledge of basic computer hardware and application software
Experience with desktop operating systems including Windows XP, 7 and 8
Working knowledge of a range of diagnostic utilities
Exceptional customer service orientation and the ability to present ideas in user-friendly language
Be prompt, directed, reliable, self-motivated and highly dependable
Keen attention to detail and able to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning
Benefits
Medical, dental, prescription, vision, life and disability insurance; and a flexible spending account
401(k) retirement savings plan with company match
Extensive safety training, new hire orientation, continuous learning and development programs and tuition reimbursement
Paid holidays and vacation time
Company
Flex-N-Gate
Flex-N-Gate manufactures metal and plastic original equipment components and mechanical assemblies for companies.
10001+ employees
H1B Sponsorship
Flex-N-Gate has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageRecent News
2026-01-03
Company data provided by crunchbase