Ring Concierge · 17 hours ago
Bespoke Sales Manager
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$130K/yr - $130K/yr
10+ years expRing Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. The Bespoke Sales Manager will lead a team of bespoke diamond specialists, driving growth and ensuring exceptional customer experiences in a luxury shopping environment.
E-CommerceJewelryRetailWomen's
Responsibilities
Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual sales plans
Deepen client relationships by delivering a personalized and elevated experience that builds loyalty
Manage and motivate the team to consistently achieve or exceed sales targets
Develop sales tactics with the sales team to increase closing rate
Ensure the team follows CRM guidelines and maintains consistent and timely communication with clients
Lead client development strategies to cultivate new clients
Drive business through key product pillars and KPIs
Execute in all things with a client-centric approach
Handle all customer escalations across Bespoke and fine jewelry
Lead, model and coach based on client feedback and elevate the Ring Concierge experience
Provide management presence in the showroom or boutique, coaching the team and ensuring the highest standards of client experience are being delivered at all times
Optimize hospitality to create unique experiences
Take action on client feedback to improve customer service
In tandem with the customer care team, handle all client escalations promptly and effectively, ensuring their concerns and issues are addressed in a timely manner
Attract, hire, and retain top talent to cultivate a climate of high performance
Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance
Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results
Utilize training and development opportunities to effectively support growth and development to drive performance
Oversee team inboxes to ensure timely, high-quality client communication
Hold the team accountable to response-time and follow-up expectations
Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement
Ensure exceptional operational support to drive sales and service
Manage efficient back of house and ensure consistency with established operational procedures
Identify and execute efficiencies and best practices
Ensure compliance with all internal control procedures
Act as liaison between sourcing, production team and sales team as well as to other departments within the company
Qualification
Required
10-15 years of experience in luxury sales, preferably in the diamond or high-end jewelry industry, with a minimum of 3-5 years of experience in a managerial role
Strong leadership and team management skills, with the ability to inspire and motivate sales professionals
Proficiency in CRM software or other sales tools
Accredited Jewelry Professional or Graduate Gemologist degree from GIA, a plus
Excellent communication and interpersonal skills to build rapport with clients and provide exceptional customer service
Deep knowledge of diamonds, including quality assessment, grading, and industry standards
Passion for luxury products, fashion trends, and a keen eye for design aesthetics
Strong analytical skills to interpret sales data and make data-driven decisions
Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment
Benefits
401k with employer match program
Generous employee discounts on our fine jewelry
Paid time off, including an extra allowance of 3 days annually for religious observances
Company
Ring Concierge
Ring Concierge is an e-commerce site that offers fine jewelry for women.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Webster Capital
2025-05-14Series Unknown
Leadership Team
Nicole Wegman
Founder & CEO
Recent News
Company data provided by crunchbase