CRM Lead with Oracle Service Cloud Fusion jobs in United States
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NAM Info Inc · 4 days ago

CRM Lead with Oracle Service Cloud Fusion

positionUnited States
timeContract
remoteRemote
senioritySenior Level
date5+ years exp

NAM Info Inc is seeking a CRM Lead with expertise in Oracle Service Cloud Fusion. The role involves leading CRM initiatives, managing projects in enterprise environments, and ensuring best practices in customer service operations are followed.

CommunitiesInformation and Communications Technology (ICT)Information Technology
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H1B Sponsor Likelynote

Responsibilities

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion)
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross-functional enterprise environments

Qualification

Oracle Service CloudCRM leadershipOracle certificationsScripting JavaScriptScripting PHPMiddleware/integration toolsCustomer service operationsStakeholder managementCustomer experience analyticsTechnical documentation

Required

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion)
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross-functional enterprise environments

Preferred

Oracle certifications (e.g., Oracle B2C Service Certified)
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud)
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting)

Company

NAM Info Inc

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NAM Info Inc.
dateFounded in 2000
location
Edison, New Jersey, USA
people-size51-200 employees
web-link
https://www.nam-it.com/

H1B Sponsorship

NAM Info Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (26)
2023 (22)
2022 (46)
2021 (33)
2020 (29)

Funding

Current Stage
Growth Stage

Leadership Team

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Shyam Valloornatt
Chief Operating Officer
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Recent News

PRWeb
Vinay Mahajan Joins the Board of Directors at Inferyx Inc.
2025-01-31
Company data provided by crunchbase