Apply on Employer Site

Netlink Voice · 4 days ago

Channel Sales Account Manager

Flowood, MS

Full-time

Onsite

Entry, Mid Level

2+ years exp

Netlink Voice is seeking a motivated and customer-focused Account Manager to join their growing team. The Account Manager will serve as the primary point of contact for assigned clients, ensuring exceptional service delivery, long-term customer satisfaction, and account growth.

Telecommunications

Responsibilities

Act as the primary relationship manager for a portfolio of business clients

Onboard new customers and ensure a smooth transition from sales to implementation

Maintain regular communication with clients to understand business needs and recommend solutions

Manage renewals, upsells, and cross-sell opportunities within existing accounts

Coordinate with technical support, provisioning, and billing teams to resolve client issues promptly

Monitor account health, usage, and service performance

Address escalations professionally and follow issues through to resolution

Maintain accurate account records, notes, and activities in CRM systems

Educate customers on new products, features, and best practices

Support customer retention initiatives and reduce churn

Qualification

Account managementVOIP experienceCRM systemsMicrosoft OfficeSales experienceCommunication skillsProblem-solvingTechnical explanationRelationship-buildingAttention to detail

Required

2+ years of experience in account management, customer success, or B2B client-facing roles

Strong communication and relationship-building skills

Ability to manage multiple accounts and priorities effectively

Problem-solving mindset with attention to detail

Comfortable working with CRM systems preferably HubSpot

Proficient in Microsoft Office or Google Workspace

Preferred

Experience in VOIP, telecommunications, SaaS, or managed services preferred

Knowledge of hosted PBX, SIP trunking, UCaaS, or cloud communications

Experience working with SMB or mid-market clients

Sales or revenue retention experience

Ability to explain technical concepts to non-technical users

Benefits

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Company

Netlink Voice

Netlink Voice specializes in simplifying communications like reliable broadband and voice solutions at competitive prices.

Founded in 2013

Flowood, Mississippi, USA

11-50 employees

https://www.netlinkvoice.com

Funding

Current Stage

Early Stage

Leadership Team

Nilay Patel

CEO

Sharad Kumar

Chief Information Security Officer

Company data provided by crunchbase