Robbins Recruiting Solutions LLC · 20 hours ago
Bank Branch Manager
Palestine, TX
Full-time
Onsite
Mid, Senior Level
$90K/yr - $90K/yrRobbins Recruiting has partnered with a dynamic, growing and high performance bank in Palestine, TX. They are looking for a Branch Manager who is responsible for the administration and efficient daily operation of the branch office, including operations, product sales, customer service, and security and safety in accordance with the Bank's objectives.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Provides the highest level of service
Supervise the day to day operational functions of the branch including: vault, drawer and ATM balancing; overseeing teller and customer service duties; and assisting with customer transactions
Approve customer and bank transactions within authority limits
Mitigate operational risk and ensure ongoing adherence with compliance procedures
Be knowledgeable about all bank services and products
Responsible for the general maintenance of the facility. Ensure that all security procedures are strictly followed, branch is operationally sound
Collaborate in the training and retention of staff
Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions
Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc
Prepare teller and new accounts personnel performance appraisals and disciplinary notices as needed
Maintain staff schedules to provide adequate coverage at all times
Responsible for growing customer base; consumer and business relationships through internal and external marketing programs. Develop and grow business and consumer relationships
Maintain good public relations with customers and the community. Assume community leadership and service responsibilities
Greeting customers, directing them to the appropriate area of the branch and ensuring customer needs are met
Managing difficult situations with customers and providing them with a resolution, information or additional options. Ensure that quick and proper response to all reasonable customer requests
Maintains the highest level of confidentiality with all information obtained
Perform as a team member in allocating and coordinating the work flow
Contribute to the fulfillment of department and company objectives and goals
Keep abreast and comply with all Bank policies, procedures and regulations
Be well organized and pay close attention to details
Active participation in civic organizations and/or community events
Report any discrepancies or suspicious activity
Other duties as assigned
Qualification
Required
High school diploma or equivalent
Perform basic math functions
Ability to read and interpret policies, procedures, memorandums, etc
Ability to present oneself in an appropriately clean professional dress and manner
Provide courteous, knowledgeable and professional customer service both in person and on the phone
Assume responsibility, display initiative, and exercise good judgment
Display an ability to remain attentive and discreet
Ability to work cooperatively with others as part of a formal or informal team to accomplish Bank goals; to respect the needs, ideas, and contributions of others
Strong communication, analytical, problem solving, and decision making skills to effectively uncover and resolve complex customer and employee issues
Excellent interpersonal & customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees
Strong supervisory and leadership skills required to manage, motivate, and develop branch employees required
This position requires a perceptive person who is capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to Bank needs, customer and employee goodwill, and the public image
Proven success in customer service and in the development of strong customer relationships
Knowledge of all types of banking services, including consumer, business lending, and credit administration
Ability to work in a fast-paced environment & under pressure as needed
The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions
Detail oriented, strong organizational skills, and high degree of accuracy
Self-starter, ability to work independently
Company
Robbins Recruiting Solutions LLC
Robbins Recruiting Solutions LLC (RRS) is a boutique recruiting consulting firm that specializes in recruitment strategy solutions and direct placement services.
Founded in 2023
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Amanda Robbins, MBA
Founder
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