eTeam · 2 months ago
Technical Support Analyst
Scottsdale, AR
Full-time
Onsite
Mid LeveleTeam is seeking a L2 Technical Support Analyst to handle advanced technical support issues. The role involves troubleshooting complex problems, guiding the L1 support team, and ensuring high customer satisfaction.
Information Technology
Responsibilities
Supports incidents and perform activities to resolve technical issues
Troubleshoot and diagnose complex problems with software and hardware
Contribute to the creation and improvement of support processes and documentation
Collaborate with other teams to ensure issues are resolved efficiently
Perform planned and adhoc tasks
Maintain high level of customer satisfaction through professional communication
Should be well versed to work in 24x7 support model
Qualification
Required
Handling advanced technical support issues that require a deeper understanding of systems and software
Providing guidance to L1 support team
Troubleshooting complex problems with software and hardware
Contributing to the creation and improvement of support processes and documentation
Collaborating with other teams to ensure issues are resolved efficiently
Performing planned and adhoc tasks
Maintaining high level of customer satisfaction through professional communication
Well versed to work in 24x7 support model
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
Founded in 1999
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
Company data provided by crunchbase