Jobs via Dice · 17 hours ago
Product Operations Specialist (Clinical Quality)
United States
Contract
Remote
Mid LevelDice is the leading career destination for tech experts at every stage of their careers, and they are seeking a Product Operations Specialist to manage the technical and operational lifecycle of Clinical Quality products. This role is essential for overseeing data submissions to regulatory bodies and ensuring compliance with strict deadlines and protocols.
Computer Software
No H1B
Security Clearance Required
Responsibilities
Manage Data Lifecycles: Oversee the submission of Inpatient, Outpatient, and Psychiatric data to the CMS warehouse and The Joint Commission (TJC) according to strict daily, weekly, quarterly, and annual deadlines
Submission Cycle Management: Execute multi-week cycle processes: uploading records, analyzing feedback/errors, unlocking for client corrections, and managing final "lockdown" and approvals
Error Resolution & Troubleshooting: Act as Level 2/3 support to investigate upload failures. This involves decrypting files, examining logs, identifying data errors (without editing the client file directly), and coordinating fixes with the client
System Monitoring: Monitor the systems and communication for confirmations to ensure successful processing statistics are reflected in the customer dashboard
Configuration: Configure new and renewing customers within the product, specifically activating collection measures, CMS reporting, and TJC reporting requirements
Implementation Support: Assist clients during the implementation phase by providing IT file specifications and assisting with data file setups
Training & Education: Train customers on the product functionalities. Identify gaps in training materials and assist in updating resources
Contract Review: rigorous review of contracts before they are sent to customers, utilizing the internal sources as the primary "source of truth" to verify accuracy against CRM records
Regulatory Compliance: Participate in CMS Vendor working groups to stay updated on regulatory changes and advocate for clients if CMS erroneously flags missed deadlines
Security: Adhere to strict data security protocols, including blacking out PHI (Protected Health Information) fields when communicating diagnostic data to customers
Qualification
Required
Require Clearance OR Who can obtain a clearance
Deep understanding of Hospital Quality Measures, CMS reporting cycles, and TJC accreditation requirements
Ability to read and interpret complex data logs and error reports
Experience with file decryption and text editing tools; ability to troubleshoot raw data files outside of Excel
Familiarity with file upload tools and server-based data processing
Strong attention to detail for contract validation and regulatory deadlines
Ability to work cross-functionally to bridge gaps between sales, technical teams, and the client
Experience managing strict calendars for data submissions
Company
Jobs via Dice
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase